Assistant Transportation Manager

Metropolitan Tulsa Transit Authority•Tulsa, OK

About The Position

The Assistant Transportation Manager assists the Manager and Director of Transportation with administrative and supervisory work to plan, organize, and coordinate the day-to-day delivery of transportation services. The role supports efficient, safe, reliable, on-time, and customer-focused bus operations while adhering to departmental budgets and performance targets. It includes routine clerical work and accurate maintenance of attendance, schedules, hours worked, time adjustments, and other records. This is a safety-sensitive position subject to MetroLink Tulsa’s drug and alcohol testing policy, which has zero tolerance for drugs and alcohol. The position provides guidance and direction to assigned personnel, supports daily operational priorities, and helps enforce department policies and procedures and labor-contract requirements. It involves employee counseling, discipline, development, performance evaluations, merit reviews, reporting, complaint follow-up, and communication with employees, the public, and outside groups. The role may cover dispatch and opening or closing supervisor duties, and requires flexibility to respond to changing priorities, interruptions, and operational needs. The position requires a valid Oklahoma driver’s license within 30 days of hire and a valid Oklahoma CDL with Passenger and Airbrake endorsements, or the ability to obtain one within six months. MetroLink Tulsa provides CDL training for qualified candidates. The employee may need to travel to training or seminars and be on call during evenings or weekends. Work may include early mornings, evenings, holidays, and weekends on occasion. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.

Requirements

Valid Oklahoma driver’s license required within 30 days of hire.
Must possess or be able to obtain a valid Oklahoma Commercial Driver’s License with Passenger (P) and Airbrake endorsements within six months of hire; CDL training is provided for qualified candidates.
Excellent oral and written communication skills.
Strong data analysis, organizational, and problem-solving skills.
Strong Microsoft Excel skills, including sorting and basic formulas for dataset analysis.
Ability to develop proficiency with OPTIBUS scheduling and planning software and AVAIL TECHNOLOGIES CAD/AVL data reporting and collection tools.
Ability to deal pleasantly and effectively with the public and MetroLink Tulsa employees in person and by telephone.
Ability to assist with and compose technical and staff reports.
Good driving record and geographic knowledge of the City of Tulsa.
Ability to understand MetroLink Tulsa policies and the Union Contract.
Ability to handle numerous activities simultaneously, work with limited supervision, multitask, prioritize, and maintain accuracy in data entry.
Ability to maintain confidential data.
Must be safety conscious and avoid accidents where possible.
Must be willing to work on call during evenings and/or weekends as necessary and work early mornings, evenings, holidays, and weekends on occasion.
Must be willing to travel to training classes and/or seminars as needed.

Nice To Haves

Fluency in both English and Spanish is desirable.

Responsibilities

Assist with the operation of the Transportation Department and support efficient, safe, reliable, on-time, and customer-focused bus service.
Set a positive organizational example and support change and process improvement; provide supervision, guidance, and direction to assigned personnel.
Manage day-to-day operational direction and priorities.
Assist with opening and closing supervisor duties and cover dispatch when needed.
Prepare, update, oversee, and verify records including timesheets, overtime controls, route and service performance, attendance, and schedules.
Report employee changes such as transfers, resignations, leaves of absence, and FMLA, and maintain employee records and required reports through computer input.
Communicate and consistently enforce service-operation policies and procedures.
Coach, counsel, and administer disciplinary actions with Transportation management or staff; ensure operational disciplinary actions are justified, thorough, and accurate.
Monitor and develop employees through counseling, team building, performance evaluations, and merit reviews to support customer relations and operational goals.
Prepare, oversee, and review daily and monthly reports and assist with technical and staff reports.
Perform duties in accordance with company policies and the labor contract.
Communicate orally and in writing, including presentations to the Board of Trustees, employees, and outside groups as assigned.
Follow up on complaints in a timely manner.
Attend pertinent training and meetings and travel to training classes or seminars as needed.
Maintain confidentiality and report to work regularly and on time.
Perform other incidental duties as assigned.