Transport Network Operator

Gregory Distribution•Mitchell, SD

About The Position

The Transport Network Operator supports the daily planning and coordination of a local fleet, ensuring efficient and timely routing for deliveries and collections within the pallet network. The role includes providing dispatch instructions and completing driver debriefs to help maintain service quality, compliance, and accurate operational records. The position works closely with customers, partners, network members, drivers, and internal teams to support smooth operations, proactive communication, and prompt issue resolution. It also involves operational and administrative duties such as updating systems, monitoring job statuses, maintaining documentation, responding to queries, coordinating freight, monitoring inbound and outbound movements, and supporting wider warehouse activities when required. The operator helps maintain service performance, depot safety practices, network relationships, trailer fill, service KPIs, and daily operational targets. The role is based in Mitchell and works Monday to Friday, 07:00–16:00. The advertised salary is £30,750 per annum.

Requirements

Proven administrative experience, with strong accuracy and excellent attention to detail.
Confident communication skills and the ability to engage effectively with customers, drivers, and colleagues at all levels.
Exceptional organisational skills, with the ability to prioritise tasks and manage daily deadlines.
A proactive, solution-focused mindset and a flexible, adaptable approach to work.
Ability to work collaboratively as part of a team and independently with minimal supervision.
Competence in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
Eligibility to work in the UK without restrictions; proof of right to work is required at interview.

Nice To Haves

Good local geographical knowledge of the area.
Experience using the Manpac traffic system.

Responsibilities

Support daily planning and coordination of a local fleet and route deliveries and collections within the pallet network efficiently and on time.
Provide clear dispatch instructions and complete driver debriefs, maintaining service quality, compliance, and accurate operational records.
Work with customers, partners, and network members to support smooth operations, proactive communication, and prompt issue resolution.
Carry out operational and administrative duties, including updating systems, monitoring job statuses, and maintaining accurate documentation.
Respond to queries by email, phone, and face-to-face while providing excellent customer service.
Support depot operations by coordinating freight, monitoring inbound and outbound movements, and assisting with wider warehouse activities when required.
Help maintain service performance standards through effective communication with drivers, customers, and internal teams.
Follow company processes and support depot safety practices to help maintain a safe and compliant working environment.
Maintain strong network relationships and help meet trailer fill, service KPIs, and daily operational targets.