Jr. Transport Network Specialist

Leidos•Norfolk, VA

About The Position

Leidos is seeking a Jr. Transport Network Specialist to provide network engineering support for the NMCI/SMIT program, including planning, designing, and evaluating components of the Navy’s NMCI network. Under the Service Management, Integration, and Transport portion of the program, the team delivers the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. The work supports the Navy’s effort to unify shore-based networks and data management to improve capability and service while reducing costs through an enterprise network. The Transport Network Team monitors events and incidents affecting network transport and service health across the enterprise. The Current Operations Watch team monitors WLAN, LAN, and WAN transport solutions that are critical to users’ daily missions. The specialist documents outages and response actions, creates and escalates incident tickets, assesses event criticality and impact, and coordinates with internal teams, vendors, and specialist WAN/BAN teams. The position requires timely responses to network alerts, effective communication with leadership and customers, and independent problem resolution. Shift work is required; the listed schedule is Wednesday through Friday and every other Saturday, 1700–0500 EDT.

Requirements

High school diploma or equivalent and 1–3 years of prior relevant experience or training.
Must be a U.S. citizen and possess an active DoD Secret Clearance.
A DoD 8570.01 IAT Level II certification is required before onboarding: CompTIA Security+ CE, Cisco CCNA Security, ISC2 SSCP, GSEC, GICSP, or CYSA+ (or a valid certification listed in DoD 8570.01-M Appendix 3).
Familiarity with ITIL best practices, including ITIL Foundations.
Knowledge of enterprise tools for event management, incident management, and performance management, including experience with SNMP-based network monitoring tools.
Experience working in a DoD environment and understanding of customer communication.
Experience in a data center environment.
Familiarity with network WAN and LAN transport technologies, including MPLS, routing protocols, Cisco IOS and IOS XE, VLANs, VoIP, subnet addressing, switching protocols, and general troubleshooting concepts.
Ability to perform well under pressure and calm end users.
Hands-on experience working with DoD networks, including NIPR and SIPR.
Willingness to perform shift work.
Strong verbal and written communication skills.

Nice To Haves

Prior military experience; USMC or USN IT experience is preferred.
Experience working with networking technologies and data centers.
Exceptional verbal and written communication, including long-form business writing on complex topics.
Entrepreneurial spirit, ability to drive innovation independently, and a passion for continuous improvement.
Ability to define program goals and roadmaps based on customer needs and strategic direction, and ensure projects are delivered on schedule by relevant team members.
Ability to work in a matrix organization, resolve issues with other teams, and communicate status effectively to peers, subordinates, and program leadership.
Motivation as a self-starter and ability to create complex technical reports on analytic findings.

Responsibilities

Monitor events and incidents affecting network transport and service health across the enterprise.
Document outage information, including actions taken to respond to incidents and resolve or escalate outages.
Monitor WLAN, LAN, and WAN transport solutions through the Current Operations Watch team.
Use internal systems to report incidents to leadership.
Create trouble tickets for incidents and events observed through monitoring tools or reported by customers.
Perform initial assessment and triage of event criticality and impact, engaging appropriate processes and personnel when escalation outside OC is required.
Facilitate escalation to higher tiers as needed.
Interact with outside vendors and specialist WAN/BAN teams to resolve WAN events and incidents.
Leverage knowledge of vendor products used in the environment.
Support Site Operations and other external organizations through problem-resolution skills and independent decision-making.
Respond to network infrastructure warning, critical, and fatal event alerts within five minutes or less.
Keep the Critical Situation Manager apprised of all details regarding significant events or incidents.