Jr. Transport Network Specialist

Leidos•Norfolk, VA

4d•$40,300 - $72,850

About The Position

Leidos is seeking a Jr. Transport Network Specialist to support network engineering efforts for the NMCI/SMIT program, including planning, designing, and evaluating components of the Navy’s NMCI network. Under the Service Management, Integration, and Transport portion of the SMIT program, the team delivers the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. The work supports the Navy’s effort to unify its shore-based networks and data management to improve capability and service while reducing costs through an enterprise network. The role is part of the Transport Network Team and Current Operations Watch team, monitoring events and incidents affecting enterprise network transport and service health across WLAN, LAN, and WAN solutions. The specialist documents outages and response actions, assesses and triages events, creates and escalates tickets, communicates with leadership and external teams, and supports problem resolution. The position requires shift work; the stated schedule is Wednesday through Friday and every other Saturday, 1700–0500 EDT.

Requirements

High school diploma or equivalent and 1–3 years of prior relevant experience or training.
Must be a U.S. citizen and possess an active DoD Secret Clearance.
Must hold a DoD 8570.01 IAT Level II certification before onboarding: CompTIA Security+ CE, Cisco CCNA Security, ISC2 SSCP, GSEC, GICSP, or CYSA+.
Familiarity with ITIL best practices, including ITIL Foundations.
Knowledge of enterprise tools for event, incident, and performance management, including experience with SNMP-based network monitoring tools.
Experience working in a DoD environment and understanding of customer communication.
Experience in a data center environment.
Familiarity with Network WAN and LAN transport technologies, including MPLS, routing protocols, Cisco IOS and IOS XE, VLANs, VoIP, subnet addressing, switching protocols, and general troubleshooting concepts.
Ability to perform well under pressure and calm end users.
Hands-on experience working with DoD networks, including NIPR and SIPR.
Willingness to perform shift work.
Excellent verbal and written communication skills.

Nice To Haves

Prior military experience; USMC or USN IT experience preferred.
Experience working with networking technologies and data centers.
Exceptional verbal and written communication abilities, including long-form business writing on complex topics.
Entrepreneurial spirit, ability to drive innovation independently, and passion for continuous improvement.
Ability to define program goals and roadmaps based on customer needs and strategic direction, and ensure committed projects are delivered on schedule by relevant team members.
Ability to work in a matrix organization with other teams to resolve issues and communicate status effectively to peers, subordinates, and program leadership.
Motivated self-starter with strong written and verbal communication skills and ability to create complex technical reports on analytic findings.

Responsibilities

Monitor events and incidents affecting Network Transport and service health across the Enterprise.
Document outage information, including actions taken to respond to incidents and resolve or escalate outages.
Monitor WLAN, LAN, and WAN transport solutions as part of the Current Operations Watch team.
Use internal systems to report incidents to leadership.
Create trouble tickets for incidents and events identified through monitoring tools or customer reports.
Perform initial assessment and triage of event criticality and impact, and engage appropriate processes and personnel when escalation outside OC is required.
Facilitate escalation to higher tiers as required.
Interact with outside vendors and specialist WAN/BAN teams to resolve WAN events and incidents.
Leverage knowledge of vendor products used in the environment.
Support Site Operations and other external organizations using problem-resolution skills and independent decision-making.
Respond to network infrastructure warning, critical, and fatal event alert notices within five minutes or less.
Keep the Critical Situation Manager apprised of details regarding significant events or incidents.