Extra Help Transit Operator

El Dorado County Transit Authority•Diamond Springs, CA

About The Position

Under general supervision, operates buses, vans, and automobiles to provide scheduled, special, and dial-a-ride transit services for the public. The operator picks up and delivers passengers, assists passengers with disabilities in boarding and disembarking, provides customer service, and represents the transit system positively. The role includes inspecting vehicles and equipment, maintaining safe operating conditions, and performing related duties as assigned. This is a fully qualified journey-level classification. Incumbents perform the full range of transit vehicle operation, driving, customer service, and safety-related tasks independently, using judgment and initiative within established guidelines. The position receives general supervision and has no direct supervisory responsibilities. It is distinguished from Transit Operations Supervisor, which is the first-level supervisory classification for operations staff.

Requirements

Equivalent to completion of the twelfth grade.
Six months of experience driving vehicles; experience in a transit environment is preferred.
Possess and maintain a valid Class C California Driver’s License and a safe driving record throughout employment.
Possess or be able to obtain a Class B California Driver’s License within 90 days of appointment and maintain a safe driving record throughout employment.
Possess or be able to obtain Verification Transit Training (VTT) certification with passenger endorsement within 90 days of appointment.
Knowledge of passenger-transport vehicle operations, accessibility devices, safe transit vehicle driving practices, applicable safety regulations and Vehicle Code provisions, and ADA regulations regarding public transit.
Knowledge of routine vehicle safety inspection methods, basic mechanical tasks such as checking oil, refueling, and installing snow chains, communications devices, county roads and geography, basic mathematics and cash handling, basic first aid, office support practices, safe work methods, customer service, English usage, and relevant computer and communication tools.
Ability to operate transit vehicles safely and skillfully, including accessibility equipment; provide excellent customer service; present a positive public image; and respond effectively in emergencies.
Ability to read and interpret maps and schedules; operate basic computer and communication systems; collect and account for fares; maintain route schedules; and prepare accurate records and reports.
Ability to exercise independent judgment and initiative without close supervision; apply relevant laws, codes, regulations, policies, procedures, and standards; communicate clearly; follow instructions; and maintain effective working relationships.
Ability to meet the physical demands of the position, including operating vehicles and controls, inspecting vehicles, assisting passengers, and lifting, carrying, pushing, or pulling objects weighing up to 60 pounds, or heavier weights with proper equipment.
Willingness to work early morning, evening, weekend, holiday, and split shifts as required, and to respond to emergency circumstances as required.

Nice To Haves

Six months of vehicle-driving experience in a transit environment is preferred.

Responsibilities

Operate buses, vans, and automobiles for scheduled, special, and dial-a-ride transit services.
Pick up and deliver passengers and assist passengers with disabilities in boarding and disembarking, using specialized accessibility equipment when needed.
Provide information, respond to passenger questions and issues, and present a positive image of the transit system.
Operate transit vehicles safely in varied weather and road conditions.
Inspect vehicles and equipment, add fluids and air, make minor adjustments, and report needed maintenance or repairs.
Enter passenger and route information using a computerized tablet or paper route sheet; check schedules and routes and note detours or special pickups.
Collect and account for fares.
Communicate with the dispatch center and respond to dispatcher assignments.
Prepare prompt, accurate accident and incident reports; provide first aid as necessary and contact dispatch, a supervisor, or emergency services as directed by policy and procedure.
Compile passenger-service data and assist with records and reports related to services provided.
Keep vehicles clean and orderly, search for trash and lost items, sweep and clean windows as needed, and drive vehicles through an automated washing system.
Respond to customer inquiries and complaints about service and refer matters to a supervisor as needed.
Provide office support assistance as assigned.
Observe safe work methods and use safety equipment related to the work.
Assist other Transit Operators with route orientation as needed.
Perform related duties as assigned.