Extra Help Transit Operator

El Dorado County Transit Authority•Diamond Springs, CA

About The Position

Under general supervision, operates buses, vans, and automobiles to provide scheduled, special, and dial-a-ride transit services to the public. The Transit Operator transports passengers, assists passengers with disabilities when boarding and disembarking, provides customer service, and represents the transit system positively. The position also involves inspecting vehicles and equipment for safe operation, maintaining communications with dispatch, documenting service and incidents, and performing related duties as assigned. This is a fully qualified journey-level position. Incumbents perform the full range of transit vehicle operation, driving, customer service, and safety-related work independently, using judgment and initiative within established guidelines. The position receives general supervision from assigned supervisory and management staff and does not directly supervise other employees. The role may require early morning, evening, weekend, holiday, and split shifts, as well as responding to emergencies.

Requirements

Equivalent to completion of the twelfth grade.
Six months of experience driving vehicles; experience in a transit environment is preferred.
Possess and maintain a valid Class C California Driver’s License and a safe driving record throughout employment.
Possess, or be able to obtain within 90 days of appointment, a Class B California Driver’s License and maintain a safe driving record throughout employment.
Possess, or be able to obtain within 90 days of appointment, Verification Transit Training (VTT) certification with passenger endorsement.
Knowledge of operating characteristics of passenger transportation vehicles and specialized vehicle accessibility devices.
Knowledge of safe driving practices, applicable safety regulations and Vehicle Code provisions, and ADA regulations for public transit.
Knowledge of daily and routine vehicle safety inspection methods, basic mechanical tasks, communications devices, county road systems and geography, basic mathematics and cash handling, basic first aid, office support practices, safe work methods, customer service techniques, English language usage, and relevant business equipment and software.
Ability to operate public transit vehicles safely and skillfully, including accessibility equipment; present a positive public image; respond effectively in emergencies; and provide excellent customer service.
Ability to read and interpret maps and schedules, operate basic computer and communication systems, collect and account for fares, and maintain route schedules.
Ability to prepare accurate records and reports, maintain logs, exercise independent judgment without close supervision, and understand and apply applicable laws, regulations, policies, procedures, and standards.
Ability to communicate clearly in English, follow written and oral instructions, and maintain effective working relationships.
Ability to meet the stated physical demands, including prolonged sitting, vehicle operation, walking, bending, stooping, kneeling, reaching, climbing, and lifting, carrying, pushing, or pulling objects weighing up to 60 pounds or heavier with proper equipment.
Willingness to work early morning, evening, weekend, holiday, and split shifts as required, and respond to emergency circumstances as required.

Nice To Haves

Driving experience in a transit environment.

Responsibilities

Operate buses, vans, and automobiles to provide scheduled, special, and dial-a-ride transit services.
Pick up and deliver passengers, assist passengers with disabilities in boarding and disembarking, provide information, and respond to passenger questions or issues.
Operate transit vehicles safely in varied weather, road, and traffic conditions.
Inspect vehicles and equipment for safe operating conditions; add fluids and air, make minor adjustments, and report needed maintenance or repairs.
Enter passenger and route information using a computerized tablet or paper route sheet; review schedules and routes, note detours and special pickups, and collect and account for fares.
Communicate with the dispatch center and respond to dispatcher assignments.
Prepare prompt and accurate accident and incident reports; provide first aid as necessary and contact dispatch, a supervisor, or emergency services as directed by operating procedures.
Compile passenger service data and assist with records and reports related to services provided.
Keep vehicles clean and orderly, search for trash and lost items, sweep and clean windows as needed, and drive vehicles through an automated washing system.
Respond to customer inquiries and complaints about service and refer matters to a supervisor when needed.
Provide office support assistance as assigned.
Follow safe work methods and use safety equipment.
May assist other Transit Operators with route orientation.
Perform related duties as assigned.