Transient Sales Executive

New York, Hotel. • Mandarin Oriental, NY

9d • Onsite

About The Position

Mandarin Oriental New York is seeking a Transient Sales Executive to join its Sales Department in New York City. The role drives revenue by proactively soliciting new business and servicing existing business within an assigned territory, while supporting divisional leaders in the Leisure and Corporate segments. The position reports to the Director of Sales.

The Executive is responsible for revenue goals across Leisure (USA Midwest and Southeast, and Canada) and Wholesale (USA), and supports team goals in Corporate Negotiated and Entertainment Transient. The role works with clients, Global Sales teams, and internal hotel departments to achieve revenue targets and ensure guest needs are communicated and met.

Mandarin Oriental, New York has 244 guestrooms and suites, dining and spa facilities, a fitness center, and meeting and event space. The company describes its commitment to colleague learning and development, wellness, retirement plans, and hotel stays through its MOstay programme.

Requirements

• A minimum of 3 years of experience in a luxury hotel environment.
• Highly skilled in presentation and communication in English.
• Willingness to work a flexible schedule to accomplish responsibilities and tasks.
• Ability to move throughout the hotel to conduct site inspections.
• Ability to travel for sales trips, roadshows, trade shows, and training.
• Self-motivated and able to motivate others.
• Ability to work safely, prudently, and in an organized manner.
• Mathematical skills, computer software aptitude, and knowledge of hotel operations.
• Ability to relate to all levels of management.
• Ability to handle multiple tasks at one time.
• Superior organizational skills.

Responsibilities

• Achieve budgeted annual revenue in the assigned Leisure and Wholesale territories and support team goals in Corporate Negotiated and Entertainment Transient.
• Analyze client production and implement sales action plans.
• Solicit new business to gain market share from competitors and participate in client activities, including trade shows, roadshows, sales trips, events, site inspections, entertainment, meet-and-greets, and phone and email solicitation.
• Handle inquiry calls and prepare client proposals.
• Support Transient segment Directors with proposals, client activities, and individual reservation requests.
• Work with Global Sales teams to achieve revenue goals.
• Coordinate with internal departments to communicate VIP information and special requests for in-house guests.
• Attend meetings as needed, including Morning Meeting, Team Huddle, VIP Meeting, Revenue Meeting, and Sales & Marketing Monthly Meeting.
• Review daily arrivals reports and monthly account production and Agency360 reports.
• Submit post-trip and expense reports in a timely manner and record daily activities in Salesforce.
• Provide feedback and market information on changing conditions and competitive trends based on sales solicitation, calls, reading materials, and interactions with staff at competing hotels.

Benefits

• Learning and development programmes.
• Complimentary hotel nights and attractive room rates for colleagues and their loved ones through the MOstay programme.
• Health benefits and wellness programmes.
• Retirement plans based on length of service and role.
• Salary of $70,000–$80,000, commensurate with experience.
• Eligible for a sales incentive bonus.
• Competitive benefits package including health, dental, vision, and 401(k).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed