Transformation Program Manager

Stefanini Group•Chicago, IL

1d•Hybrid

About The Position

Stefanini Group is seeking a Transformation Program Manager to lead its global Order-to-Cash Deductions Program. The role integrates initiatives to reduce incoming deductions, resolve deductions faster, and reduce financial leakage through improved recovery. The Program Manager owns integrated planning, governance, delivery oversight, and benefits tracking, bringing initiatives of varying maturity into a coordinated plan with clear accountability, sequencing, dependencies, and resource requirements. Working across GBS, Finance, Sales, Customer Supply Chain, IT, data teams, and external partners, the Program Manager aligns global and regional stakeholders around a shared roadmap, governance model, and benefits framework. The role integrates process improvement, technology, data, policy, and organizational change, while initiative owners remain accountable for their workstream delivery, functional decisions, and operational results. Global standards and regional deployment plans must account for local requirements, and North America-specific targets must remain distinct from global commitments. The position is hybrid in Chicago, with remote work on Monday and Friday and onsite work Tuesday through Thursday. Candidates must be flexible to work between 7:30 a.m. and 6:00 p.m. CST; the most common schedule is 8:00 a.m. to 5:00 p.m. CST. The listed work locations are Mexico City, Amsterdam, or Chicago. The role is open to W-2 candidates only.

Requirements

Substantial progressive experience in transformation and program management, typically 10 or more years overall, including at least 5 years leading complex, multi-workstream programs across countries and functions; demonstrated accountability beyond project coordination or status reporting.
Proven delivery of integrated business and technology transformation with measurable financial and operational benefits, including executive governance, dependency management, resource planning, budget oversight, and benefits realization.
Strong working knowledge of Order-to-Cash or Invoice-to-Cash and customer deductions, including trade and non-trade claims, validation, dispute resolution, recovery, write-offs, and connections to pricing, Sales Finance, and Customer Supply Chain.
Ability to turn fragmented initiatives into an executable program with clear ownership, critical-path dependencies, realistic sequencing, regional deployment plans, and traceability from business outcomes to delivered capabilities.
Credibility with senior global and regional leaders, with strong influencing, negotiation, and conflict-resolution skills and the judgment to challenge assumptions, secure commitments, and escalate effectively in a matrix environment.
Strong analytical and financial acumen, including the ability to scrutinize business cases, distinguish cash recovery from productivity and prevention benefits, validate baselines, and build reliable performance reporting without double counting.
Excellent executive communication and facilitation skills, including translating complex operational and technology issues into concise recommendations, clear decisions, and accountable actions across regions and time zones.
Practical understanding of enterprise system integrations, data quality, automation, testing, and change adoption; able to challenge business and technical delivery plans without being a solution architect or hands-on developer.

Nice To Haves

Experience with HighRadius or comparable deductions and receivables platforms, ERP interfaces, trade-spend processes, and customer-level deduction analytics.
Experience applying AI-enabled document processing, automation, and analytics to finance operations, with appropriate validation, controls, and operational adoption.
Program or project management certification such as PgMP, PMP, or MSP; Lean Six Sigma qualification and experience combining structured program governance with Agile delivery.
Experience coordinating technology vendors, implementation partners, and recovery providers within a single business-led delivery and value-realization framework.
Experience in global GBS or shared-services transformation and consumer goods or similarly complex customer environments, balancing global standards with regional operating requirements.

Responsibilities

Build and maintain an integrated program charter, roadmap, milestone plan, and critical path for deduction prevention, faster resolution, and leakage reduction; reconcile overlapping initiatives and dependencies.
Establish executive steering and cross-functional working governance, decision rights, initiative ownership, and risk, issue, dependency, and decision management; close ownership gaps and escalate decisions with options and business impact.
Align global and regional leaders on scope, priorities, operating-model changes, and measurable outcomes; secure resource commitments and resolve competing business and technology priorities through governance.
Integrate root-cause prevention across pricing and allowances, quantity discrepancies, fees and fines, product master data, and system reason-code integrity, connecting Lean Six Sigma analysis with business-owned corrective actions.
Coordinate technology and process delivery across HighRadius, Compass, and GFIN, including under-tolerance automation, the deduction resolution interface, Project Shield, and AI-enabled document parsing; integrate requirements, testing, release readiness, cutover, and stabilization with accountable delivery leads.
Maintain an integrated view of business cases, budgets, capacity, vendor commitments, and delivery forecasts; recommend sequencing and scope trade-offs based on value, readiness, risk, and resources, with changes approved through governance.
Connect recovery policy, write-off controls, deduction playbooks, supply-chain validation, and third-party recovery activities into a coherent leakage-reduction plan while preserving functional approval authority and avoiding duplicate effort or double-counted benefits.
Anticipate and manage cross-workstream risks, including interface failures, data quality, unresolved ownership, technology delays, operational capacity, and adoption readiness; drive mitigations and recovery plans with accountable owners.
Provide concise, decision-ready executive reporting on outcomes, benefits, milestones, financial outlook, dependencies, risks, and required interventions; partner with data teams to establish a trusted program performance view.
Lead integrated change and deployment planning with regional and functional owners, covering standardized ways of working, Sales onboarding, training, business readiness, and operational handover; scale proven solutions while accommodating justified local requirements.
Agree baselines, metric definitions, regional targets, and benefit owners with Finance and operational leaders; track incoming deduction ratio, resolution cycle time, automation, productivity, recovery, and leakage, and validate benefits against the approved baseline.