Transfer Specialist (part-time)

Service Corporation International•Cross Lanes, WV

About The Position

The Transfer Specialist is responsible for the care, removal, and transport of deceased individuals. The role collaborates with team members to ensure processes and procedures comply with applicable requirements. It also involves safely and courteously driving company-owned vehicles, keeping them clean, and following the appropriate dress code: a business suit when interacting with families and casual attire for vehicle maintenance. The position performs first-call transfers in accordance with local and state or provincial laws and company policies. It follows chain-of-custody, documentation, and identification procedures; coordinates with first responders and facility staff; and interacts sensitively and professionally with bereaved families. The specialist enters event information into proprietary software, transports caskets, and helps move them. Vehicle duties include cleaning and fueling vehicles, maintaining supplies, observing safety and expenditure guidelines, and reporting operating issues or taking vehicles for service. The role requires schedule flexibility to meet business needs, including on-call rotations on weekends, nights, and holidays. Work may take place indoors or outdoors in all seasons and weather conditions, with local or multiple-location travel using a company vehicle. Frequent standing, stair climbing, manual dexterity, and lifting, pushing, or pulling are required.

Requirements

High school diploma or equivalent.
Current state- or province-issued driver's license with an acceptable driving record.
At least one year of work experience as a courier or driver.
Ability to work a schedule that supports business needs, including weekends and nights.
Ability to work an on-call rotation on weekends, nights, and holidays.
Ability to lift up to 75 pounds regularly and up to 100 pounds occasionally, and push or pull up to 200 pounds.
Ability to drive in hazardous conditions, heavy traffic, and varying weather.
Basic computer skills.
Ability to stand for frequent, continuous periods of time, up to six hours per day.
Ability to frequently climb stairs to access buildings.
Manual dexterity for paperwork and use of calculators, computers, and phones.
Ability to lift, push, and pull up to 75 pounds.

Nice To Haves

Direct customer interaction experience is strongly preferred.

Responsibilities

Safely drive company-owned professional vehicles to perform first-call transfers in accordance with local and state or provincial laws and company policies and procedures.
Follow chain-of-custody, paperwork, and deceased-identification procedures.
Cooperate with first responders, Coroner, hospital staff, and Senior Living facility staff, accommodating their processes and procedures.
Interact courteously and professionally with bereaved family members during home transfers, showing sensitivity and minimizing conversation.
Follow company procedures for transferring soiled garments, bedding, or other materials and leave a warm, courteous first impression.
Enter deceased event information into proprietary software according to company procedures.
Transport caskets to airports, care centers, or funeral homes and assist with moving caskets.
Wash, vacuum, and clean vehicles to keep them presentable.
Fuel vehicles as necessary.
Follow safety guidelines and expenditure processes.
Maintain personal protective and transfer supplies, including cleaning products, in vehicles.
Identify vehicle engine or operating issues to management and drive vehicles for repair or inspection.