Transfer Coordination Specialist (36 Hours)

Children's National Hospital

10d • $25 - $50

About The Position

The Transfer Coordination Specialist (TCS) serves in a highly visible, critical role within the communications center, a 24/7 function providing rapid and efficient transport coordination for emergency patient referrals. The specialist delivers high-level customer service to internal and external clients, receives and communicates time-sensitive clinical information, and coordinates complex ground and air transport logistics and internal response teams for medical emergencies.

The role continuously monitors regional and Federal emergency medical communications systems and uses radio, telephone, recording systems, and multiple computer systems to receive and transmit urgent information, track and document activity, and support emergency consultation and referral. The position also coordinates patient transfers with a multidisciplinary team and supports local and regional emergency response networks, including disaster command center operations. The successful candidate is comfortable in a fast-paced, detail-oriented environment, can manage multiple simultaneous functions, and applies critical thinking, verbal information synthesis, and detailed policies and procedures.

Requirements

• High school diploma or GED.
• Prior completion of an approved Emergency Medical Technician-Basic (EMT-B) program.
• At least 1 year of experience in customer service, a call center, a hospital transfer center or patient flow, healthcare facility clerical or administrative work, EMS, or public safety dispatch. Clinical experience obtained during initial EMT-B training will be considered.
• Active EMT or Paramedic certification (state or NREMT) upon hire.
• Obtain DC EMT or Paramedic certification within 6 months of hire and maintain it continuously.
• Proficiency with Microsoft Windows-based computer applications.
• Proficiency in medical terminology.

Nice To Haves

• At least 1 year of EMT-B field experience.
• Experience with health information technology, such as EMR or patient registration, and/or computer-aided dispatch systems.

Responsibilities

• Continuously monitor and operate multiple radio, telephone, and recording systems, responding immediately to emergency and urgent calls from regional EMS agencies.
• Serve as liaison between pre-hospital personnel and CNMC resources.
• Recognize and communicate concerning or critical cases and activate in-house medical response teams.
• Receive patient-related and clinical information from outside physicians and referring hospitals.
• Collaborate with nurses, physicians, paramedics, and administrators to process and prepare information for patient transfers.
• Coordinate ambulance and helicopter transport to and from CNMC.
• Manage transport logistics, assign transports, and support efficient operations within the Department of Transport Medicine.
• Oversee helipad operations.
• Operate communication and data systems supporting emergency consultation and referrals, including computer-aided dispatch, transport management, physician referral software, and emerging telecommunications technology.
• Maintain ECIC data and documentation of daily operations.
• Perform administrative tasks necessary for ECIC operations, including quality assurance of ECIC data.
• Coordinate local and regional emergency response networks, including connections between CNMC, city-wide response organizations, government disaster command centers, and EMS systems.
• Coordinate regular drills of the city-wide system.

Benefits

• Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.
• Paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.
• 401(k) plan.
• Healthcare and dependent care spending accounts.
• Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.
• Tuition assistance.
• Fitness resources.
• Employee assistance.
• Commuter benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED