Funeral Home Transfer Care Specialist

Foundation Partners Group • Bloomington, MN

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About The Position

As a Transfer Care Specialist, you are often families’ first point of contact while transporting the deceased from nursing homes, hospitals, residences, or coroner’s offices to the funeral home. As a funeral home representative, you are expected to remain composed in challenging situations and interact with families with compassion and kindness. The role involves safely transporting the deceased, responding respectfully to families’ questions, completing required paperwork, and supporting funeral attendants and full-time staff as needed.

Requirements

• Must be at least 21 years old.
• Valid state-issued driver’s license and a clear driving record.
• Ability to safely lift 100 pounds.
• Knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Composure and compassion.
• Ability to follow detailed instructions and receive and apply constructive feedback with a positive attitude.
• Ability to establish and maintain effective internal and external work processes.
• Familiarity with GPS or direction apps.

Responsibilities

• Respectfully answer families’ questions and direct them to appropriate resources upon arrival and departure for a transfer.
• Transport the deceased safely from nursing homes, hospitals, residences, or coroner’s offices to the funeral home, navigating local roads and highways in varying traffic, times of day or night, and weather conditions.
• Be available for irregular, on-call hours, including nights and weekends.
• Fill in for funeral attendants and full-time staff shifts, including driving a hearse as needed.
• Complete paperwork correctly and promptly in accordance with relevant laws and regulations.
• Receive instructions for multiple tasks, determine an appropriate order, and complete the tasks promptly.
• Maintain a neat and presentable appearance.
• Perform other projects and duties as needed, such as washing vehicles.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed