Transaction Management Ops Team Lead

Bank of America • Jacksonville, FL

26d

About The Position

At Bank of America, the Transaction Management Ops Team Lead oversees day-to-day transaction processing operations and ensures the team executes tasks accurately, on time, and with quality service. The role includes training and coaching employees, responding to employee inquiries, handling escalations and approvals, and supervising the team to ensure accurate process execution. The Team Lead maintains service quality and accuracy and escalates issues to management as needed.

The position is part of Wealth Management Operations (WMO), which provides end-to-end operational support for Wealth Management advisory partners and their clients. Securities Settlement and Custody Operations teams execute manual processes and monitor automated processes to ensure account transactions are processed and settled. The Perform Securities Settlement team enters trade information accurately and promptly, processing a high volume of transactions within strict timelines.

The role assesses outgoing payments for completeness, accuracy, and risk; researches and resolves numerical errors; responds to business partner inquiries; and understands end-to-end process flows, controls, risks, and upstream and downstream impacts. Bank of America describes its culture as focused on Responsible Growth, inclusion, collaboration, career development, and teammate wellness. The company maintains an in-office culture, with role-specific flexibility based on responsibilities and business needs. Current internal employees working from home may apply, but selected candidates may be required to work onsite under the workplace excellence policy.

Requirements

• At least 3 years of experience in securities operations, settlement, custody, banking operations, financial services, or a related operational environment.
• Working knowledge of securities settlement processes, including mutual funds, alternative investments, trade settlement, liquidations, and exception management.
• Experience performing account reconciliations, cash balancing, General Ledger research, and financial control activities.
• Ability to analyze operational exceptions, identify root causes, and implement effective resolutions.
• Strong attention to detail and ability to manage multiple priorities and meet strict deadlines in a high-volume environment.
• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Strong verbal and written communication skills and ability to partner across Operations, Finance, Risk, Compliance, and Technology teams.
• Ability to work independently while exercising sound judgment and decision-making.
• Strong organizational, analytical, and problem-solving capabilities.
• Demonstrated commitment to operational excellence, risk management, and regulatory compliance.

Nice To Haves

• Ability to process time-sensitive transactions accurately and efficiently.
• Strong risk and control mindset.
• Ability to identify potential operational issues before they affect clients or regulatory outcomes.
• Effective partnership and communication across multiple business units.
• Commitment to high-quality results while complying with established policies and procedures.
• Flexibility to adapt to changing business priorities, regulatory requirements, and operational demands.

Responsibilities

• Oversee day-to-day transaction processing operations and ensure tasks are completed accurately, on time, and with quality service.
• Train and coach employees, respond to employee inquiries, handle escalations and approvals, and supervise the team.
• Maintain service quality and accuracy, escalating issues to management as needed.
• Perform completeness, accuracy, and risk assessments of outgoing payments according to established guidelines and procedures.
• Research and resolve numerical errors reported internally or by business partners, following procedures and troubleshooting guides and engaging support partners when needed.
• Respond in writing to internal or external business partner inquiries related to errors and escalate challenging issues to leadership.
• Understand end-to-end process flows, the purpose of each step, process controls, risks, and upstream and downstream dependencies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed