Team Lead, Net Ops

Carvana•Tempe, AZ

3d•Onsite

About The Position

This is a supervisory position responsible for overseeing daily operations and developing Coordinators, Specialists, and Senior Specialists to ensure quality, timely customer service and sound decision-making. The position reports directly to the Manager, Network Operations. The role is not eligible for visa sponsorship. The employee must be able to work from the Tempe headquarters and be available for variable schedules as necessary. Duties and responsibilities may change at any time.

Requirements

Bachelor's degree or equivalent experience.
At least 4 years of experience in a logistics role.
At least 2 years of experience in a manager or leadership role.
Ability to work as a team player and interact professionally and courteously with customers, managers, and coworkers.
Ability to delegate tasks effectively and communicate and interact professionally and courteously.
Clear and concise written and oral communication skills.
Ability to multitask and prioritize effectively.
Ability to resolve complex issues with strong attention to detail.
Ability to work in an office environment with extensive computer use.
Ability to exercise independent judgment and discretion consistent with company values and strategic goals.
Ability to read, write, speak, and understand English.
Availability to work variable schedules as necessary.
Ability to commute to and work from the Tempe headquarters.

Responsibilities

Provide real-time support to Network Operations Coordinators, Specialists, and Senior Specialists with questions, escalations, and audits.
Mentor and hold direct reports accountable, supporting their development through coaching, training, and performance management.
Communicate expectations, performance measures, and goals to direct reports.
Communicate with Drivers, Field Leadership, and internal stakeholders about network impacts, incident status, and root cause analysis.
Maintain and produce daily, weekly, and monthly reports of quality metrics, targets, and goals.
Serve as a subject matter expert in Carvana's Logistics Management Systems and other technologies, including JIRA.
Manage, troubleshoot, and mitigate delays to the order fulfillment process, escalating issues as necessary.
Communicate business performance, impacts of decisions on the field, and potential business risks to leadership.
Perform administrative duties, including auditing and submitting timesheets, updating attendance points, and approving PTO for direct reports.
Contribute positively to the office and foster team morale and spirit.