Team Lead, Net Ops

Carvana•Tempe, AZ

8h•Onsite

About The Position

This supervisory position oversees the daily operations and development of Network Operations Coordinators, Specialists, and Senior Specialists to ensure quality, timely customer service and sound decision-making. The role reports directly to the Manager, Network Operations and is not eligible for visa sponsorship. The position is based at Carvana’s Tempe headquarters and requires availability to work variable schedules as necessary. The job description is not a comprehensive listing of duties; activities, duties, and responsibilities may change at any time with or without notice.

Requirements

Bachelor’s degree or equivalent experience.
At least 4 years of experience in a logistics role.
At least 2 years of experience in a manager or leadership role.
Ability to work as a team player and interact professionally and courteously with customers, managers, and coworkers.
Ability to delegate tasks effectively and communicate and interact professionally and courteously.
Clear and concise written and oral communication skills.
Ability to multitask and prioritize effectively.
Ability to resolve complex issues with strong attention to detail.
Ability to work in an office environment with extensive computer use.
Ability to exercise independent judgment and discretion consistent with company values and strategic goals.
Ability to read, write, speak, and understand English.
Availability to work variable schedules as necessary.
Ability to commute to and work at the Tempe headquarters.

Responsibilities

Provide real-time support to Network Operations Coordinators, Specialists, and Senior Specialists with questions, escalations, and audits.
Mentor and hold direct reports accountable, supporting their development through coaching, training, development, and performance management.
Communicate expectations, performance measures, and goals clearly to direct reports.
Communicate with Drivers, Field Leadership, and internal stakeholders about network impacts, incident status, and root cause analysis.
Maintain and produce daily, weekly, and monthly reports on quality metrics, targets, and goals.
Serve as a subject matter expert in Carvana’s Logistics Management Systems and other technologies, including JIRA.
Manage, troubleshoot, and mitigate delays to the order fulfillment process, escalating issues as necessary.
Communicate with leadership about business performance, adverse impacts of decisions on the field, and potential business risks.
Perform administrative duties, including auditing and submitting time sheets, updating attendance points, and approving PTO for direct reports.
Promote a positive office environment and build strong team morale and spirit.