Transaction Management Ops Analyst - BPRO Financial Transaction Review

Bank of America•Jacksonville, FL

2d•Onsite

About The Position

At Bank of America, the Transaction Management Ops Analyst supports moderately complex transaction and fulfillment processing, including moving assets into and out of accounts. The role includes reconciliation, settlement, trade and transfer support, and quality service and operations support for internal business partners and external clients, following established guidelines and procedures. The work may involve operational processes with medium to high monetary risk, and the analyst may assist in training less experienced team members. The Transaction Processing team reviews branch-initiated requests for retail and retirement distribution and disbursement transactions for the WM Advisory client base. The team checks that authorized parties, required documentation, and fund availability satisfy regulatory and operational requirements, then approves or returns requests based on its findings. Additional review is required for requests involving documentation or those exceeding risk or monetary thresholds. This position is based at Bank of America’s Pennington, New Jersey location. It is a first-shift role scheduled for 40 hours per week. Bank of America describes its workplace approach as an in-office culture, with role-specific flexibility based on responsibilities and business needs. The role is benefits eligible and compensated with a base hourly salary; it is not incentive eligible.

Requirements

At least 2 years of experience executing operational processes in accordance with established procedures, service levels, and control requirements.
At least 1 year of experience using multiple systems and applications to complete operational tasks accurately and efficiently.
Experience reviewing operational transactions, financial activity, or client documentation for accuracy, completeness, and compliance with established requirements.
Experience managing high-volume workflows and consistently meeting established service-level expectations.
Skills in attention to detail, customer and client focus, oral and written communications, prioritization, problem solving, account management, analytical thinking, coaching, mentoring, research, result orientation, and numerical reasoning.

Responsibilities

Process branch-initiated retail and retirement distribution and disbursement requests for the WM Advisory client base.
Perform risk-based reviews of account documentation and activity to confirm transaction requests meet established guidelines, regulatory requirements, and operational procedures.
Research and resolve moderately complex transaction requests by engaging support partners.
Review and approve complex transaction requests involving legal and special distributions for Non-Residential Aliens, U.S. clients living abroad, and GWIM legacy international clients.
Respond to client inquiries concerning high-priority, complex requests requiring immediate attention.
Understand end-to-end process flows, including process controls, risks, and upstream and downstream impacts on other operational units.
Provide operations support and quality service to internal business partners and external clients.
Assist in training less experienced team members.