Transaction Management Operations Analyst

Bank of America • Jacksonville, FL

3d • Onsite

About The Position

This role performs moderately complex transaction and fulfillment processing, including moving assets into and out of accounts. It supports reconciliation, settlement, trades, transfers, and quality operations service for internal business partners and external clients under established guidelines and procedures. The work may involve medium to high monetary risk and includes assisting with training less experienced team members.

The role supports end-to-end client onboarding and asset transfers, including systems, documentation, follow-up, and transition tracking. It works with Financial Advisors, Client Associates, and branch personnel on onboarding questions and account transfers, and helps train team members taking over transitions. The position requires up to 90% travel to Merrill branches and flexibility to meet varying hours and days when necessary.

Merrill describes its work environment as committed to an in-office culture, with role-specific flexibility. This position is based at 1400 American Blvd, Hopewell Building 4, Pennington, New Jersey. It is a first-shift role scheduled for 40 hours per week. The stated pay range is $27.50–$36.00 per hour, with offers determined by experience, education, and skill set. The role is eligible for a discretionary annual incentive and benefits, including access to paid time off.

Requirements

• At least 2 years of experience in an investment operations role or equivalent.
• Project management experience.
• Excellent time-management skills.
• Intermediate knowledge of the financial services industry.
• Proficiency in Microsoft Office, including PowerPoint, Excel, Word, and OneNote.
• Ability to develop and maintain positive relationships with internal and external contacts to promote timely problem resolution.
• Ability to work under pressure and handle confidential matters and sensitive information responsibly.
• Ability to manage multiple priorities and deliver quality results under aggressive deadlines.
• Strong written and verbal communication and relationship-management skills, with the ability to influence across the organization.
• Ability to champion process knowledge and operational excellence, maintain personal integrity, and comply with enterprise policies and procedures.
• Highly organized, meticulous, and self-motivated, with the ability to investigate and resolve complex problems.
• Ability to lead and motivate teammates, particularly during transitions and highly profiled or heavily observed projects.
• Up to 90% travel to Merrill branch offices and flexibility to work varying hours or days when necessary.

Nice To Haves

• Undergraduate degree, or equivalent industry work experience.

Responsibilities

• Maintain clear oversight of account-opening policies and procedures and an in-depth knowledge of general bank policies, programs, and procedures.
• Manage end-to-end client onboarding and asset transfers, including systems, documentation, follow-up, and follow-through.
• Create executive-level transition progress tracking for each onsite project.
• Facilitate client meetings with Financial Advisors and Client Associates concerning onboarding and asset-transfer questions.
• Coordinate training for new Client Associates and internal Merrill Client Associates taking over transitions.
• Assist branch personnel with account transfers, broker-dealer changes on 529 plans, life insurance policies, and LMA processing.
• Track and inspect onboarding documents to support consistent, compliant execution, including FINRA 2273, Regulation Best Interest, and CRS requirements.
• Perform moderately complex transaction processing and reconciliation with medium to large monetary impact according to written guidelines and procedures.
• Respond to moderately complex client inquiries through multiple channels to support operational efficiency and quality client service.
• Analyze and resolve moderately complex transactions that require escalations or exceptions.
• Identify risks and process-improvement opportunities based on how the work affects other operational units.
• Travel to Merrill branch offices, up to 90% of the time, and work varying hours or days when necessary.
• Lead teammates effectively and help drive excellence on transitions, including highly profiled or heavily observed projects.

Benefits

• Benefits eligible; the posting states that the company provides industry-leading benefits, but does not itemize them.
• Access to paid time off.
• Eligible to participate in an annual discretionary incentive plan, with awards based on individual performance and behavior, line-of-business or group performance and contributions, and overall company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed