Transaction Management Operations Analyst - Wealth Management Operations
About The Position
The Transaction Management Operations Analyst supports Wealth Management Operations’ Institutional Retirement Payroll, Benefits, and Disbursements team, which provides payroll and benefits processing, money movement, participant-level maintenance, and tax reporting support across retirement and health-benefit products. The role focuses on administering 401(k) defined-contribution plans and facilitating participant and plan-sponsor requests, including distributions, Qualified Domestic Relations Orders (QDROs), hardship withdrawals, loans, and beneficiary support. The analyst creates and reviews 401(k) financial transactions involving stock, money market, and mutual fund trading. Daily work includes processing withdrawals, fund transfers, QDRO and beneficiary transactions, contributions, and loan repayments within client service-level timelines. The role also performs moderately complex transaction processing and reconciliation, supports internal partners and external clients, resolves exceptions and escalations, and identifies operational risks and process-improvement opportunities. The analyst is expected to learn the 401(k) product and develop skills for a career in financial services, while working cooperatively and professionally as part of a team.
Requirements
- Highly organized, self-starting, and able to demonstrate initiative.
- Ability to multitask and handle multiple projects in a short time period.
- Exceptional attention to detail and ability to hold others accountable without direct supervision.
- Flexibility to handle a variety of tasks and projects independently.
- Strong written and verbal communication skills, including the ability to influence, challenge, and negotiate to keep parties engaged.
- Ability to provide comprehensive solutions to complex needs or problems.
- Ability to prioritize and meet established deadlines.
- Proficient in Microsoft Excel and Word.
- Ability to adapt to a changing environment.
Nice To Haves
- Bachelor's degree or at least 3 years of experience in financial services.
- Advanced Microsoft Excel and Word skills.
- Familiarity with 401(k) products and MLII/iGate applications.
Responsibilities
- Perform moderately complex transaction processing and reconciliation with medium to large monetary impact, following established written guidelines and procedures.
- Respond to moderately complex client inquiries through numerous channels to support operational efficiency and quality client service.
- Analyze and resolve moderately complex transactions requiring escalations and exceptions.
- Identify risks and opportunities for process improvements based on how work affects other operational units.
- Create and review 401(k) financial transactions involving stock, money market, and mutual fund trading.
- Process withdrawals, fund transfers, QDRO and beneficiary transactions, contributions, and loan repayments within established client service-level timelines.
Benefits
- Benefits eligibility, including access to paid time off.
- Resources and support for employees’ well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
