Transaction Management Operations Analyst - Collateral Monitoring

Bank of America•Jacksonville, FL

1d•Onsite

About The Position

At Bank of America, this role supports moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. It provides reconciliation, settlement, trade and transfer support, and quality operations service to internal business partners and external clients in accordance with established guidelines and procedures. The work may involve medium to high levels of monetary risk, and the analyst may assist in training less experienced team members. Within Collateral Monitoring, the team reviews collateral or transaction requests for accuracy and available collateral, then manages execution or return of the transaction to ensure client assets are handled correctly. The analyst processes collateral and brokerage transactions, evaluates client requests, resolves exceptions, identifies and escalates risk, and performs post-processing quality reviews. The position also requires understanding end-to-end process flows, controls, risks, and upstream and downstream impacts. Bank of America describes its approach as committed to an in-office culture, with flexibility based on role responsibilities and business needs. Internal employees currently working from home may apply, but selected candidates may be required to work onsite under the workplace excellence policy.

Requirements

At least 1 year of experience finding numerical discrepancies, researching transactions, and ensuring accuracy, completeness, and regulatory compliance while guiding team members on client service standards.
Demonstrated ability to manage high-volume workflows, adapt to changing priorities, balance competing demands, and maintain quality and accuracy.
Ability to collaborate in a team, take ownership of complex assignments, and contribute to shared business goals beyond individual performance metrics.
Ability to use Microsoft Excel functions including pivot tables, VLOOKUP, data labeling, information interpretation, and provided macros.
Ability to identify potential risks, ask effective clarifying questions, exercise sound judgment, and escalate issues appropriately.
Attention to detail, customer and client focus, oral and written communication, prioritization, problem solving, analytical thinking, account management, coaching, mentoring, research, result orientation, and numerical reasoning.

Nice To Haves

Experience with wealth management client service, the financial industry, regulations, or operations.
Experience coaching others to meet or exceed quality expectations and performance benchmarks.
Experience collaborating with cross-functional partners such as lending, credit, technology, and control teams.
Coursework or work experience in operations, finance, or accounting.

Responsibilities

Process and reconcile moderately complex transactions with medium to large monetary impact according to written guidelines and procedures, including reviewing, approving, and processing collateral and brokerage transactions.
Respond to moderately complex client inquiries through multiple channels by evaluating transaction requests, resolving exceptions, and determining appropriate approval or return actions.
Analyze and resolve moderately complex transactions involving escalations and exceptions; identify potential risks, gather required information, use sound judgment, and escalate issues promptly.
Identify risks and process-improvement opportunities by reviewing collateral calls, confirming transaction requirements, and conducting post-processing quality reviews.
Balance individual responsibilities with team needs, support high-volume periods, and handle complex cases to help achieve team results and client satisfaction.
Understand end-to-end process flows, controls, risks, and the upstream and downstream impacts of the work.
Provide guidance to team members on proper client service standards.
Assist in training less experienced team members.