Transaction Management Operations Analyst - Collateral Monitoring

Bank of America•Jacksonville, FL

About The Position

At Bank of America, the Transaction Management Operations Analyst supports moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. The role includes reconciliation, settlement, trade and transfer support, and providing quality operations support and service to internal business partners and external clients in accordance with established guidelines and procedures. The work may carry medium to high monetary risk, and the analyst may assist with training less experienced team members. Within Collateral Monitoring, the team reviews collateral and transaction requests for accuracy and available collateral. After review, the team manages execution or return of the transaction to help ensure client assets are handled correctly. The analyst reviews, approves, processes, and researches transactions; responds to client inquiries; resolves exceptions and escalations; and performs post-processing quality reviews. The role requires understanding end-to-end processes, controls, risks, and upstream and downstream impacts, while supporting team needs and identifying process improvements. Bank of America describes an in-office culture intended to support collaboration, engagement, and career development, with role-specific flexibility based on responsibilities and business needs. The position is 1st shift and is listed as 40 hours per week. Employees currently working from home may apply, but selected candidates may be required to work onsite under the workplace excellence policy.

Requirements

At least 1 year of experience finding numerical discrepancies, researching transactions, and ensuring accuracy, completeness, and regulatory compliance while providing guidance on client service standards.
Demonstrated success managing high-volume workflows, adapting to changing priorities, balancing competing demands, and maintaining quality and accuracy.
Ability to collaborate in a team, take ownership of complex assignments, and contribute to shared business goals beyond individual performance metrics.
Ability to use Microsoft Excel functions including pivot tables, VLOOKUP, correct data labeling, information interpretation, and provided macros.
Ability to identify potential risks, ask effective clarifying questions, exercise sound judgment, and escalate issues appropriately.
Skills listed: attention to detail, customer and client focus, oral communications, prioritization, problem solving, account management, analytical thinking, coaching, written communications, mentoring, research, result orientation, and numerical reasoning.

Nice To Haves

Experience with wealth management client service, the financial industry, regulations, and/or operations.
Experience coaching others to meet or exceed quality expectations and performance benchmarks.
Experience collaborating with cross-functional partners such as lending, credit, technology, and control teams.
Coursework or work experience in operations, finance, or accounting.

Responsibilities

Review, approve, and process collateral and brokerage transactions according to established requirements and written procedures.
Perform moderately complex transaction processing and reconciliation with medium to large monetary impact.
Respond to client inquiries through numerous channels by evaluating transaction requests, resolving exceptions, and determining appropriate approval or return actions.
Analyze and resolve moderately complex transactions requiring escalation or exception handling; identify risks, gather information through clarifying questions, exercise sound judgment, and escalate issues promptly.
Identify risks and process-improvement opportunities by reviewing collateral calls, confirming transaction requirements, and conducting post-processing quality reviews.
Balance individual work with team needs, support high-volume periods, and handle complex cases to help achieve team results and client satisfaction.
Understand end-to-end process flows, controls, risks, and upstream and downstream impacts across operational units.
Provide guidance to team members on proper client service standards and assist in training less experienced team members.