Transaction Management Ops Analyst

Bank of America•Charlotte, NC

About The Position

This role is responsible for moderately complex transaction and fulfillment processing, including moving assets into and out of accounts. It supports reconciliation, settlement, and trade and transfer activities, providing quality operations support and service to internal business partners and external clients in accordance with established guidelines and procedures. The work may involve medium to high monetary risk and includes assisting with training less experienced team members. As a Fed Settlements Analyst, the employee helps ensure accurate and timely settlement of transactions executed through the Federal Reserve by the trading desk. The role works with trading and sales desks, operational teams, regulatory bodies, and other departments to support settlement practices, resolve discrepancies, meet regulatory standards, and improve processes. It also involves analyzing settlement data, identifying potential risks and issues, and supporting testing for new systems or enhancements.

Requirements

1–3 years of financial services experience.
Ability to work under pressure and manage multiple priorities in a fast-paced environment.
Industry experience in settlements; Federal Reserve settlements are preferred, and BNY/Broadridge experience is a plus.
Excellent communication skills and ability to present to an audience.
Ability to work under pressure in a team environment.
Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
Self-motivated and able to work unsupervised, manage time, and know when to escalate.
Knowledge of operational risk, client money protection, and funding.
Skills in attention to detail, customer and client focus, oral and written communications, prioritization, problem solving, account management, analytical thinking, coaching, mentoring, research, and result orientation.

Nice To Haves

Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions.
Excels at working among diverse viewpoints to determine the best path forward.
Experience connecting with a diverse set of clients to understand future business needs; continuous learner.
Commitment to challenging the status quo and promoting positive change.
Participates in and drives collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
Values diversity to reflect, connect with, and meet the diverse needs of clients and employees around the world.
Federal Reserve settlements experience; BNY/Broadridge experience is a plus.

Responsibilities

Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to established written guidelines and procedures.
Responds to moderately complex client inquiries through numerous channels to support operational efficiency and quality client service.
Analyzes and resolves moderately complex transactions requiring escalations and exceptions.
Identifies risks and opportunities for process improvements based on understanding how the work affects other operational units.
Manages the settlement process for Federal Reserve transactions, ensuring accuracy and timely processing.
Monitors and resolves discrepancies related to settlement reports and confirms settlements with counterparties.
Liaises with trading, finance, compliance, and other departments to ensure alignment on settlement protocols.
Analyzes settlement data to identify trends, risks, and areas for process improvement.
Assists in developing and executing testing for new systems or enhancements related to settlement functions.
Assists in training less experienced team members.