Transaction Management Ops Analyst

Bank of America•Charlotte, NC

3d•Onsite

About The Position

At Bank of America, this role supports transaction and fulfillment processing, including the movement of assets into and out of accounts. The position handles reconciliation, settlement, trade and transfer support, and provides operations support and quality service to internal business partners and external clients in accordance with established guidelines and procedures. The work may involve medium to high monetary risk, and the analyst may assist in training less experienced team members. The Fed Settlements Analyst manages the settlement process for transactions executed through the Federal Reserve by the trading desk. The role works regularly with trading and sales desks, operational teams, and regulatory bodies to facilitate accurate and timely settlements. It also involves resolving discrepancies in transaction records, ensuring compliance with regulatory standards, analyzing settlement data to identify trends and risks, and helping improve settlement processes. The analyst may assist with developing and executing tests for new systems or enhancements related to settlement functions.

Requirements

1–3 years of financial services experience.
Ability to work under pressure and manage multiple priorities in a fast-paced environment.
Ability to work under pressure in a team environment.
Excellent communication skills and ability to present to an audience.
Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
Self-motivation and ability to work unsupervised, manage time, and know when to escalate.
Knowledge of operational risk, client money protection, and funding.
Attention to detail, customer and client focus, oral and written communication, prioritization, problem solving, account management, analytical thinking, coaching, mentoring, research, and result orientation.

Nice To Haves

Industry experience in settlements; Federal Reserve settlements experience is preferable.
BNY or Broadridge experience is a plus.
Brings new thoughts and ideas to teams to drive innovation and unique solutions.
Works effectively among diverse viewpoints to determine the best path forward.
Experience connecting with diverse clients to understand future business needs; continuous learning.
Commitment to challenging the status quo and promoting positive change.
Participates in and drives collaborative efforts to advance tools, technology, and ways of working to serve an evolving client base.
Values diversity to reflect, connect with, and meet the diverse needs of clients and employees around the world.

Responsibilities

Perform moderately complex transaction processing and reconciliation with medium to large monetary impact, following established written guidelines and procedures.
Respond to moderately complex client inquiries through various channels to support operational efficiency and quality client service.
Analyze and resolve moderately complex transactions, including escalations and exceptions.
Proactively identify risks and opportunities for process improvements, considering effects on other operational units.
Manage Fed transaction settlements to ensure accurate and timely processing.
Monitor and resolve settlement-report discrepancies and confirm settlements with counterparties.
Liaise with trading, finance, compliance, and other departments to maintain alignment on settlement protocols.
Analyze settlement data regularly to identify trends, risks, and opportunities for process improvement.
Assist in developing and executing tests for new systems or enhancements related to settlement functions.
Assist in training less experienced team members.