Transaction Management Ops Analyst

Bank of America • Pennington, AL

1d • $25 - $37 • Onsite

About The Position

This role performs moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. It supports reconciliation, settlement, trade and transfer activity, and provides operational service to internal business partners and external clients in accordance with established guidelines and procedures. The position handles processes that may carry medium to high monetary risk and may assist in training less experienced teammates.

Within Wealth Management Operations, the Cost Basis team maintains asset cost basis information through events such as corporate mergers and splits, inheritance, transfers, and gifts. The team reviews account records and supporting documentation to determine whether updates are needed, updates individual tax lots, and tracks workflows. Work is triggered by requests received in a queue or by daily report review, and involves a high volume of transactions completed within strict timelines.

The analyst assesses asset records for completeness, accuracy, and risk; resolves discrepancies and numerical errors; updates cost basis according to established procedures; and responds to internal partner inquiries by phone and email. The role requires understanding end-to-end process flows, controls, risks, and upstream and downstream impacts. Overtime may be required to support business needs, especially during tax season (January through April). The position is based at the specified Bank of America location in Pennington, New Jersey, and is part of an in-office culture.

Requirements

• Excellent interpersonal skills.
• Proven ability to effectively service and resolve client inquiries.
• Strong oral and written communication skills.
• Ability to work effectively and efficiently as an individual contributor in a team environment.
• Positive and professional attitude in a team-oriented, fast-paced work environment.
• Strong analytical and problem-solving skills.
• Ability to adhere to industry and IRS rules and regulations.

Nice To Haves

• Proficiency with Microsoft Office, Outlook, Word, and Excel.
• Strong understanding of rules and regulations, policies, and standards.
• Ability to create and/or run macros.
• College degree preferred.

Responsibilities

• Assess assets for completeness, accuracy, and risk; identify and resolve discrepancies or gaps; and update cost basis according to established guidelines and procedures.
• Research and resolve numerical errors by applying procedures, using troubleshooting guides, escalating issues, and engaging support partners when needed.
• Respond to internal business partner inquiries related to cost basis changes by phone and email.
• Handle New Service Gateway and email requests for cost basis updates related to Date of Death, Capital Change, Corporate Actions, Versus Purchase, and ACAT Transfers.
• Research and resolve transactional exceptions.
• Maintain current tax lots for unrealized and realized gains and losses.
• Liaise with internal units, departments, and Branch Offices to resolve issues related to Cost Basis and Tax Reporting.
• Process exception reports.
• Understand the end-to-end process flow, including process steps, controls, risks, and upstream and downstream impacts.
• Assist in training less experienced team members.

Benefits

• Benefits eligibility.
• Paid time off.
• Resources and support for employees.
• Affordable, competitive, and flexible benefits supporting physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed