Transaction Management Ops Analyst
About The Position
At Bank of America, the Transaction Management Ops Analyst performs moderately complex transaction and fulfillment processing, including movement of assets into and out of accounts. The role supports reconciliation, settlement, trades and transfers, and provides quality operations support to internal business partners and external clients in accordance with established guidelines and procedures. It may involve operational processes with medium to high monetary risk and assisting with training less experienced team members. Within Cost Basis Operations, the analyst supports accurate reporting of covered securities and tax lots to the Internal Revenue Service and clients. The team handles branch inquiries and client update requests submitted through the Service Request Portal/New Service Gateway and email, researches cost basis displayed in the Global Tax Lots system, and resolves transaction breaks requiring manual updates. The successful candidate is analytical, detail-oriented, able to solve problems and manage competing priorities, and experienced with financial statements and records. The role requires accurate and efficient tax-lot record updates and adherence to industry and IRS rules and regulations. The position is first shift, 40 hours per week, and based at the listed Pennington, New Jersey location. Overtime may be offered to support business needs, especially during tax season (January–April). Bank of America’s workplace approach emphasizes in-office collaboration, engagement, and career development, while allowing role-specific flexibility based on responsibilities and business needs. Employees currently working from home may apply, but selected candidates may be required to work onsite under the workplace excellence policy.
Requirements
- Proficiency with Microsoft Office, Outlook, Word, and Excel.
- Strong understanding of rules, regulations, policies, and standards.
- Excellent Excel skills, including v-lookups, pivot tables, and macros.
- Excellent customer service, interpersonal, oral, and written communication skills.
- Proven ability to effectively service and resolve client inquiries.
- Strong analytical and problem-solving skills.
- Ability to work effectively and efficiently as an individual contributor in a team environment.
- Positive and professional attitude in a team-oriented, fast-paced work environment.
- At least 1–2 years of experience in a Financial Analyst role or similar.
- Ability to work 40 hours per week on first shift.
Nice To Haves
- College degree preferred.
Responsibilities
- Handle Service Request Portal and email requests related to Cost Basis updates for complex scenarios, including EXSOP, Versus Purchase, ACAT Transfers, and Corporate Actions.
- Research and resolve transactions through exceptions report processing.
- Maintain current tax lots and records for unrealized and realized gains and losses.
- Liaise between internal units or departments and Branch Offices to support immediate resolution.
- Resolve escalations and issues related to Cost Basis and Tax Reporting.
- Lead or support project-based work, including SII remediations and tax-season processes.
- Assist with cross-training, new-hire training, and mentoring.
- Adhere to industry and IRS rules and regulations.
- Provide reconciliation, settlement, trade and transfer support, and quality operations service to internal business partners and external clients.
Benefits
- Benefits eligible; the posting describes benefits as industry-leading and notes paid time off, resources, and employee support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
