Transaction Management Operations Analyst
About The Position
Merrill Wealth Management is a provider of wealth management and investment products and services, with a goals-based approach to helping clients pursue life goals. This role performs moderately complex transaction and fulfillment processing, including moving assets into and out of accounts. It supports reconciliation, settlement, trades and transfers, and provides operational support and quality service to internal partners and external clients under established guidelines and procedures. The role may involve processes with medium to high monetary risk and includes helping train less experienced team members. The position supports end-to-end client onboarding and asset transfers, including documentation, systems, follow-up, and transition tracking. It works with Financial Advisors, Client Associates, and branch personnel on onboarding questions, account transfers, and related processing. The role requires travel to Merrill Branch offices of up to 90% and flexibility to meet varying hours and days when necessary. Merrill describes its culture as in-office, with role-specific flexibility. The position is based at 1400 American Blvd, Hopewell Building 4, Pennington, New Jersey. It is a first-shift role with 40 hours per week. The listed pay range is $27.50–$36.00 per hour, with offers based on experience, education, and skill set. The role is eligible for an annual discretionary incentive and benefits, including access to paid time off.
Requirements
- At least 2 years of experience in investment operations or equivalent.
- Project management experience.
- Excellent time-management skills.
- Intermediate knowledge of the financial services industry.
- Proficiency in Microsoft Office, including PowerPoint, Excel, Word, and OneNote.
- Ability to develop and maintain positive relationships with internal and external contacts to promote timely problem resolution.
- Ability to work under pressure and handle confidential matters and sensitive information responsibly.
- Ability to manage multiple priorities and deliver quality results under aggressive deadlines.
- Strong written and verbal communication and relationship-management skills, with the ability to influence across the organization.
- Ability to champion process knowledge and operational excellence, maintain personal integrity, and comply with enterprise policies and procedures.
- Highly organized, meticulous, self-motivated, and able to investigate and resolve complex problems.
- Ability to lead and motivate teammates to support successful transitions, including high-profile or heavily observed projects.
Nice To Haves
- Undergraduate degree or equivalent industry work experience.
Responsibilities
- Maintain knowledge of account-opening policies and procedures, general bank policies, programs, and procedures.
- Manage end-to-end client onboarding and asset transfers, including systems, documentation, follow-up, and follow-through.
- Create executive-level transition progress tracking for each onsite project.
- Facilitate client meetings with Financial Advisors and Client Associates concerning onboarding and asset-transfer questions.
- Coordinate training for new Client Associates and internal Merrill Client Associates taking over transitions.
- Assist branch personnel with account transfers, broker-dealer changes on 529 plans, life insurance policies, and LMA processing.
- Track and inspect onboarding documents to support consistent and compliant execution, including FINRA 2273, Regulation Best Interest, and CRS requirements.
- Perform moderately complex transaction processing and reconciliation with medium to large monetary impact in accordance with written guidelines and procedures.
- Respond to moderately complex client inquiries through multiple channels to support operational efficiency and quality service.
- Analyze and resolve moderately complex transactions involving escalations and exceptions.
- Identify risks and process-improvement opportunities based on an understanding of effects on other operational units.
- Travel to Merrill Branch offices up to 90% and accommodate varying hours or days when necessary.
- Assist in training less experienced team members.
Benefits
- Benefits eligibility
- Access to paid time off
- Annual discretionary incentive eligibility
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
