Transaction Management Ops Consultant

Bank of America•Charlotte, NC

4d•Onsite

About The Position

At Bank of America, this role supports Responsible Growth and the movement of account assets through complex transaction processing and fulfillment. The consultant independently processes transactions, owns issue resolution end to end, coordinates with operations and product specialists, and maintains accurate, current procedures. The role also supports projects and initiatives and prepares reports and presentations for senior management. The consultant is the primary Bank of America contact for Prime Brokerage clients and business partners on settlement-related operational issues across products, markets, entities, and trade statuses. The role provides premium client service while managing risks and exposures associated with client trading activity. It includes daily client interaction, handling settlement queries, investigating and resolving matched and unmatched trades for clients settling in the Americas (US, Canada, and Latin America), reporting client fails, and reconciling breaks. The consultant also analyzes and presents client metrics, using data to identify opportunities to improve efficiency and influence change. Continuous improvement through process enhancements, client analysis, and strategic change is central to the role.

Requirements

4–5 years of Global Markets Operations experience.
4–5 years of experience with Prime Brokerage clients handling settlement-related queries across products, markets, entities, and trade status.
Presentable, confident, and client-focused; client-facing experience or the ability to conduct discussions with clients confidently.
Excellent communication skills and the ability to present to an audience.
Ability to work under pressure in a team environment.
Self-motivated and able to work unsupervised.
Ability to manage time independently and know when to escalate.
Ability to liaise with people at all levels of the firm and with diverse experiences and backgrounds.

Nice To Haves

Brings new thoughts and ideas to teams to drive innovation and unique solutions.
Works effectively among diverse viewpoints to determine the best path forward.
Connects with a diverse set of clients to understand future business needs and demonstrates continuous learning.
Commitment to challenging the status quo and promoting positive change.
Participates in and drives collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
Values diversity to reflect, connect with, and meet the diverse needs of clients and employees around the world.

Responsibilities

Lead end-to-end resolution of complex client issues and inquiries, including research, escalation, and approvals for items with high monetary risk.
Drive execution of complex financial and non-financial client transactions.
Serve as the main point of contact for Prime Brokerage clients and business partners on settlement-related operational issues.
Resolve and escalate matched and unmatched trades for clients settling in the Americas markets, including the US, Canada, and Latin America.
Respond promptly to client queries regarding trade settlement.
Report client fails and investigate and resolve break reconciliations.
Analyze and present client metrics, articulating insights from data to influence operational efficiency.
Support process improvements, requirements, and initiatives across multiple stakeholders.
Perform quality assurance reviews, testing, and training to support performance accuracy and quality standards.
Support risk management and audit processes, including issue identification, mitigation strategy development, and exam preparation.
Review and update written procedures to ensure accuracy.
Support operational team projects and prepare executive-level reports and presentations for senior management as needed.