Account Management Ops Consultant

Bank of America•Charlotte, NC

2d•Onsite

About The Position

At Bank of America, this role supports the company’s purpose of helping make financial lives better through its clients, teammates, communities, and shareholders. The company emphasizes Responsible Growth, inclusion, teammate wellness, recognition, and community impact. Bank of America is committed to an in-office culture, with office-attendance requirements and flexibility based on role-specific considerations. The Account Management Ops Consultant manages AML non-compliant account closures across multiple products and markets, ensuring compliance with global regulatory requirements and maintaining operational integrity. The role is the primary escalation point for urgent closure issues and is responsible for driving timely resolution and safeguarding regulatory standards. It involves complex account creation and maintenance activities, including account offboarding and reviewing required documentation. The position owns issue resolution end to end, works across operations and product-specialist teams, and ensures procedures are clearly documented and current. It also supports projects and initiatives, provides subject matter expertise, and prepares executive-level reports and presentations. The role partners with front-office, compliance, legal, and global operations teams, maintains stakeholder communications, identifies process improvements, and ensures closure documentation is complete and audit-ready.

Requirements

3–5 years of experience in Global Markets Operations (GMO), including product and operations.
3–5 years of experience in AML regulations and client offboarding processes.
Proven ability to manage escalations and resolve complex operational issues under tight deadlines.
Excellent communication and stakeholder management skills.
Ability to work collaboratively across multiple teams and geographies.
Experience with Bank of America systems and processes.
Advanced problem-solving and analytical skills.

Nice To Haves

Bring new thoughts and ideas to teams to drive innovation and unique solutions.
Work effectively among diverse viewpoints to determine the best path forward.
Connect with a diverse set of clients to understand future business needs and demonstrate continuous learning.
Challenge the status quo and promote positive change.
Participate in and drive collaborative efforts to advance tools, technology, and ways of working for an evolving client base.
Value diversity and its role in reflecting, connecting with, and meeting the diverse needs of clients and employees around the world.
Acquire in-depth knowledge of regulations such as KYC, AML, MiFID II, and Dodd-Frank, and understand how compliance supports trust and stability in financial markets.

Responsibilities

Serve as the main point of escalation for operational issues related to AML non-compliant client closures.
Manage and resolve business queries and escalations promptly and effectively.
Coordinate across internal Bank of America teams to ensure smooth execution of closure processes.
Maintain stakeholder relationships and provide clear, consistent status updates and communications about issue resolution.
Partner with front-office, compliance, legal, and global operations teams to troubleshoot closure-related issues.
Ensure account closure processes comply with regulatory requirements and internal policies.
Identify process gaps and recommend improvements to operational efficiency and risk mitigation.
Prepare and deliver reports on closure activities, escalations, and resolution timelines to senior management.
Support projects and initiatives and provide subject matter expertise.
Document and maintain current procedures.
Review and maintain documentation supporting AML/KYC, sanctions screening, and other regulatory requirements during closure.
Ensure required documentation is submitted on time and maintain audit-ready records.