Account Ops Coordinator
About The Position
As a CBRE Account Operations Coordinator, you will execute basic operational processes for work order management and service partner follow-up. This role is part of the Contract Quality Management job function, which manages the delivery of contractual services to ensure requirements are fulfilled. You will work with customers, service providers, and employees on routine and non-routine activities, and assist small to medium clients in achieving objectives by coordinating processes, controls, cost, information, communications, and quality. You will resolve maintenance repair work orders in a timely manner and assist with dispatching, scheduling, and post-service activities. The position follows defined procedures and processes under close supervision and guidance, with limited discretion to solve straightforward problems. This is a remote position scheduled Friday through Tuesday, 4:00 PM–12:30 AM ET, with Wednesday and Thursday off.
Requirements
- High school diploma or GED.
- Up to 2 years of job-related experience.
- Ability to follow basic work routines and standards in the application of work.
- Communication skills to exchange straightforward information.
- Working knowledge of Microsoft Office products, such as Word, Excel, and Outlook.
- Strong organizational skills and an inquisitive mindset.
- Ability to calculate simple figures such as percentages, discounts, and markups.
- Must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Responsibilities
- Execute basic operational processes for work order management and service partner follow-up.
- Work with customers, service providers, and employees performing routine and non-routine activities.
- Assist small to medium clients in achieving objectives by coordinating processes, controls, cost, information, communications, and quality.
- Resolve maintenance repair work orders in a timely manner.
- Assist with dispatching, scheduling, and post-service activities.
- Attend periodic weekly calls with clients to review project and work order status.
- Work with internal groups to communicate customer requirements and resolve challenges, issues, or new opportunities.
- Deliver work by following defined procedures and processes under close supervision and guidance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
