Sales Ops Coordinator
About The Position
The Sales Ops Coordinator supports the sales team by ensuring the seamless execution of sales requests and efficient processing of contract-related ServiceNow tickets. The role manages and resolves requests submitted through ServiceNow, processes sales requests within the CPQ system, and provides troubleshooting support and operational guidance. It operates in a fast-paced, high-volume environment and requires attention to detail, problem-solving, prioritization, and a commitment to operational excellence. The coordinator works closely with sales associates, Sales Ops leaders, and other sales team members to help the team meet its targets and the company achieve its organizational goals. The position generally works regular business hours, with occasional overtime to meet deadlines or support other time zones. Travel is minimal, at less than 10%. The role is primarily performed in a typical office environment.
Requirements
- Bachelor’s degree or equivalent experience preferred.
- 0–2 years of experience in sales operations, data management, or a similar role.
- Exceptional attention to detail and accuracy.
- Strong organizational and time-management skills.
- Ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Excellent written and verbal communication skills.
- Problem-solving skills and ability to troubleshoot and resolve issues efficiently.
- Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
- Experience using ServiceNow or similar ticket management systems to track, manage, and resolve requests.
- Ability to work independently and collaboratively as part of a team.
Nice To Haves
- Familiarity with CPQ systems and sales processes.
- Experience with CPQ systems and CRM platforms.
- A proactive approach to identifying and implementing process improvements.
Responsibilities
- Respond to real-time requests from sales representatives, including entering deal details and submitting them for approval.
- Input, manage, and process ServiceNow tickets and sales team requests accurately and in a timely manner.
- Troubleshoot and resolve issues and inquiries related to sales operations, programming, and system usage.
- Serve as a point of contact for the sales team by answering questions and providing operational guidance.
- Collaborate with internal teams to streamline processes and improve system efficiencies.
- Identify process improvement opportunities and recommend solutions to enhance operational performance.
- Participate in special projects or initiatives as assigned.
Benefits
- Paid time off and holidays
- Medical, dental, and vision plans
- Company-paid basic life insurance and supplemental life insurance
- Company-paid short- and long-term disability
- Flexible spending accounts and health savings accounts
- Paid parental leave
- 401(k) with company match
- Tuition and continuing education reimbursement
- Life Assistance Program
- Pet care discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
