Account Management Ops Consultant

Bank of America•Charlotte, NC

3d•Onsite

About The Position

At Bank of America, the Account Management Ops Consultant supports the bank’s commitment to Responsible Growth and to serving clients, teammates, communities, and shareholders. The role manages AML non-compliant account closures across multiple products and markets, ensuring compliance with global regulatory requirements and maintaining operational integrity. It serves as a primary escalation point for urgent closure-related issues and drives timely resolution while safeguarding regulatory standards. The position owns issue resolution end to end, coordinates with operations and product specialists, and ensures procedures are clearly documented and current. It supports projects and initiatives, prepares executive-level reports and presentations, and provides subject matter expertise. The work also includes complex activities supporting account creation and maintenance, account offboarding, and review of required account documentation. Bank of America describes its workplace as inclusive and emphasizes teammate development, wellness, performance recognition, and community impact. The bank is committed to an in-office culture, with attendance requirements and role-specific flexibility.

Requirements

3–5 years of experience in Global Markets Operations (GMO), including product and operations experience.
3–5 years of experience with AML regulations and client offboarding processes.
Proven ability to manage escalations and resolve complex operational issues under tight deadlines.
Excellent communication and stakeholder management skills.
Ability to work collaboratively across multiple teams and geographies.
Experience with Bank of America systems and processes.
Advanced problem-solving and analytical skills.

Nice To Haves

Brings new thoughts and ideas to teams to drive innovation and unique solutions.
Works effectively among diverse viewpoints to determine the best path forward.
Connects with diverse clients to understand future business needs and demonstrates continuous learning.
Challenges the status quo and promotes positive change.
Participates in and drives collaborative efforts to advance tools, technology, and ways of working for an evolving client base.
Values diversity and its role in reflecting, connecting with, and meeting the diverse needs of clients and employees around the world.
Develops in-depth knowledge of regulations such as KYC, AML, MiFID II, and Dodd-Frank.

Responsibilities

Serve as the main point of escalation for operational issues related to AML non-compliant client closures.
Manage and resolve business queries and escalations promptly and effectively.
Coordinate across internal Bank of America teams to support smooth execution of closure processes.
Maintain stakeholder relationships and communicate status updates and issue resolution clearly and consistently.
Partner with front office, compliance, legal, and global operations teams to troubleshoot closure-related issues.
Ensure closure processes comply with regulatory requirements and internal policies.
Identify process gaps and recommend improvements to operational efficiency and risk mitigation.
Prepare and deliver reports on closure activities, escalations, and resolution timelines to senior management.
Support projects and initiatives and prepare executive-level reports and presentations.
Review and maintain documentation supporting AML/KYC, sanctions screening, and other regulatory requirements during closure.
Ensure required documentation is submitted on time and maintain audit-ready records.
Support complex account creation, maintenance, offboarding, and review of required account documentation.