Transaction Management Ops Analyst - BPRO Financial Transaction Review

Bank of America•Pennington, AL

3d•$25 - $37•Onsite

About The Position

At Bank of America, the Transaction Management Ops Analyst supports transaction and fulfillment processing, including the movement of assets into and out of accounts. The role handles moderately complex processing and provides reconciliation, settlement, trade and transfer support, and quality operations service to internal business partners and external clients under established guidelines and procedures. Work may involve medium-to-high monetary risk, and the analyst may assist in training less experienced team members. Within the Transaction Processing team, the analyst reviews branch-initiated requests that require additional documentation or exceed risk or monetary thresholds. The team checks that the authorized party, documentation, and fund availability meet regulatory and operational requirements, then approves or returns each request based on the review. The position processes retail and retirement distribution and disbursement requests for WM Advisory clients. It includes risk-based reviews of account documentation and activity, research and resolution of moderately complex requests, approval of certain complex legal and special distributions, and responses to high-priority client inquiries. The role requires understanding end-to-end process flows, controls, risks, and downstream and upstream operational impacts. The position is based at 1400 American Blvd, Hopewell Building 4, Pennington, New Jersey, and is described as an in-office role. It is a first-shift position with 40 hours per week.

Requirements

At least 2 years of experience executing operational processes while following established procedures, service levels, and control requirements.
At least 1 year of experience using multiple systems and applications to complete operational tasks accurately and efficiently.
Experience reviewing operational transactions, financial activity, or client documentation for accuracy, completeness, and compliance with established requirements.
Experience managing high-volume workflows and consistently meeting established service-level expectations.
Skills in attention to detail, customer and client focus, oral and written communication, prioritization, problem solving, account management, analytical thinking, coaching, mentoring, research, result orientation, and numerical reasoning.

Responsibilities

Process branch-initiated retail and retirement distribution and disbursement requests for the WM Advisory client base.
Conduct risk-based reviews of account documentation and/or activity to verify that transaction requests comply with established guidelines, regulatory requirements, and operational procedures.
Research and resolve moderately complex transaction requests by engaging support partners to promote operational efficiency and quality client service.
Review and approve complex transaction requests involving legal and special distributions related to Non-Residential Aliens, U.S. clients living abroad, and GWIM legacy international clients.
Respond to client inquiries about high-priority, complex requests requiring immediate attention.
Understand end-to-end process flows, including the purpose of each step, process controls, risks, and upstream and downstream impacts on other operational units.
Assist in training less experienced team members.