Training Support Analyst

University of New Mexico

2d•$20 - $27•Onsite

About The Position

The Training Support Analyst serves as an integral member of the Center for Development and Disability (CDD) Early Childhood Learning Network (ECLN), working closely with the CDD Home Visiting team and the Early Childhood Network/FIT team to support statewide professional development for New Mexico’s home visiting and early intervention systems. The position coordinates planning, implementation, and ongoing support for virtual, in-person, and online trainings. Duties include managing logistics, registration workflows, participant communications, training materials, and learning platforms; conducting pre-session technical checks; and supporting trainers and participants during live sessions. The analyst monitors attendance and continuing education requirements, troubleshoots technical and access issues, maintains training records, and assists with data collection, documentation, and contract reporting. The analyst supports consistency and quality across training activities by documenting technical issues, identifying recurring challenges, and recommending process and participant-support improvements. The role requires sound judgment, attention to detail, independent management of multiple activities within timelines and funding requirements, strong organization and communication, and collaboration with diverse constituencies across New Mexico. The position is based at the CDD in Albuquerque and requires in-town travel and occasional in-state travel, including overnight stays. A valid New Mexico driver’s license is required, along with successful completion of the UNM Driver Safety Course upon hire. This is a benefits-eligible, term, full-time staff position with a term end date of June 30, 2027. The position is not eligible for remote work.

Requirements

High school diploma or GED.
At least 5 years of experience directly related to the duties and responsibilities specified; completed degree(s) above the minimum education requirement may substitute for experience on a year-for-year basis.
Excellent organizational skills and ability to manage competing priorities and deadlines.
Strong interpersonal communication skills and ability to respond effectively to trainers, participants, and statewide partners.
Ability to work collaboratively with diverse constituencies across New Mexico and contribute to a professional, inclusive, and responsive team environment.
Valid New Mexico driver’s license.
Successful completion of the UNM Driver Safety Course upon hire.

Nice To Haves

Experience working effectively with UNM or university purchasing protocols and systems specific to tagged equipment.
Experience with meeting and event logistics.
Mastery of Microsoft Office Suite and Adobe Programs.
Ability to administer and track UNM or university purchases and inventory.
Experience supporting training and end-user technical assistance.

Responsibilities

Coordinate the planning, implementation, and ongoing support of virtual, in-person, and online trainings.
Manage training logistics, registration workflows, participant communications, training materials, and learning platforms.
Conduct pre-session technical checks and provide real-time support to trainers and participants during live sessions.
Monitor attendance and continuing education requirements.
Troubleshoot technical and access issues.
Maintain accurate training records and assist with data collection, documentation, and contract reporting.
Document technical issues, identify recurring challenges, and recommend improvements to training processes and participant support.
Manage multiple activities independently within established timelines and funding requirements.
Collaborate with CDD teams, trainers, participants, and statewide partners.
Travel in town and occasionally within the state, including overnight stays.