TRAINING SUPPORT ANALYST - 72000784

State of Florida•TALLAHASSEE, FL

2d•Onsite

About The Position

The Training Support Analyst supports the use of the eProcurement system MyFloridaMarketPlace (MFMP) and helps improve procure-to-pay processes following MFMP’s integration with Florida PALM. The role supports procurement, purchasing, invoicing, strategic sourcing, and reporting through training, customer guidance, system analysis, and process improvement. It facilitates cross-functional, enterprise-wide improvement efforts intended to deliver measurable benefits and improve customer service. The position champions MFMP, State Purchasing, and MFMP-PALM initiatives; develops and delivers training for agencies and vendors; leads customer working groups; gathers customer feedback; and promotes adoption of the system. It also conducts research and analysis using MFMP reporting modules and other data sources, supports vendors’ relationships with the State of Florida, and prepares analytical reports, including reports for Public Records Requests. Additional duties include reviewing data for accuracy, recommending solutions and process improvements, evaluating agency use of MFMP, supporting performance measurement and customer satisfaction efforts, verifying service-level expectations for contract compliance, assisting with customer feedback and annual survey criteria, and supporting change management and best-practice adoption. The role may involve travel within Florida, including statewide training initiatives and Vendor Exchange events, and other duties as assigned.

Requirements

Completion of a four-year degree or higher from an accredited college or university, or four years of procurement, project management, change management, consulting, or system support experience.
Professional experience in training development and/or delivery.
Knowledge of eProcurement technology, including Ariba on Demand, Microsoft Office (Excel, Word, PowerPoint, and Publisher), and Adobe products.
Ability to drive effective process re-engineering.
Ability to interact effectively with and influence people at all levels of an enterprise without positional authority.
Ability to use technology effectively and meet required deadlines.
Ability to communicate regularly about change, support action plans with deadlines and progress reports, and drive issues to closure.
Knowledge of Florida procurement rules, laws, and strategic sourcing processes.
Excellent presentation, team-building, and leadership skills.
Skill in managing internal and external customers and stakeholders.
Ability to provide feedback to various stakeholders.
Ability to travel within the state up to 20% of working days.
Successful completion of background screening is required.

Nice To Haves

Documented experience in change management, acting as a change agent, or leading a project centered on business process changes.
Agency experience with MyFloridaMarketPlace as a buyer, approver, or other user.
Experience in a Business Process Outsourcing model from the customer perspective.
Florida Certified Contract Manager (FCCM) certification.
Experience compiling analytical reports and presenting data to senior management.
Adherence to workplace safety awareness policies and daily application of lessons learned to avoid accidents.

Responsibilities

Champion MFMP, State Purchasing, and program-specific MFMP-PALM initiatives.
Design and deliver effective training materials and sessions for agency customers and vendors, including operational, go-live, and ad hoc training.
Lead customer working groups, draft communications and training materials, compile agency and vendor feedback, and take appropriate follow-up action.
Develop ideas to improve customer adoption and system utilization after MFMP-PALM integration.
Provide guidance on using the MFMP eProcurement solution and its applications.
Support MFMP and State Purchasing initiatives, including travel for statewide training and Office of Supplier Development Vendor Exchange events.
Conduct technical research and analysis using MFMP reporting modules and other system data sources to provide customer service and consultative assistance.
Work with registered and non-registered vendors to establish and support their relationships with the State of Florida.
Engage with internal and external stakeholders on Florida PALM.
Produce analytical reports related to Public Records Requests in a timely manner.
Analyze data for accuracy when generating reports and data files, and recommend solutions to identified problems.
Evaluate agency use of MFMP and recommend procurement business-process changes to improve procurement management and internal controls after PALM go-live.
Identify customer needs and expectations and establish performance measurement and data collection processes to support improvement and customer satisfaction.
Identify variables and solutions in complex situations and motivate stakeholders toward appropriate action.
Communicate information clearly, concisely, logically, and confidently.
Independently verify assigned Service Level Expectations for contract compliance.
Work with the MFMP Customer Service Desk Lead to review customer feedback on MFMP applications after integration.
Assist the MFMP Chief Learning Officer and team with annual survey criteria.
Act as a change agent and facilitate process re-engineering and adoption of best practices related to MFMP’s integration with Florida PALM.
Recommend process improvements and system enhancements for customer and internal business processes.
Conduct process analysis and recommend improvements to MFMP application efficiency and performance.
Develop training to support system utilization after integration and maintain job knowledge through study and professional learning.
Perform other duties as assigned by management.