Training Operations and Support Analyst

Cybervance•Washington, DC

23h•Hybrid

About The Position

Cybervance is seeking an intellectually curious, self-directed problem-solver with 3 years of experience who enjoys learning new technologies, takes initiative, and thrives in a collaborative environment. The Training Operations and Support Analyst is a hands-on member of the cybersecurity training team, supporting course preparation, instructor and learner readiness, live event operations, troubleshooting coordination, training records, and continuous improvement across virtual and in-person programs. The analyst works with instructional design, technology, LMS, event management, and training operations colleagues to deliver reliable, professional training experiences and provide backup coverage during busy delivery periods or technology disruptions. This is a hybrid position with some in-person training events in the DMV area. Cybervance is a Washington, D.C.-based information security and information technology company that delivers mission-focused solutions for U.S. Government agencies. The company is an equal opportunity employer.

Requirements

3 years of experience.
Excellent organizational skills, attention to detail, independent follow-through, and ability to prioritize and manage multiple concurrent projects and training events.
Strong written and verbal communication skills, with a calm, resourceful, service-oriented approach to troubleshooting and problem-solving under pressure.
Inquisitive, proactive, and self-motivated, with the ability to independently research, explore, and master unfamiliar technologies, tools, and processes.
Ability to work independently, take ownership of assignments, and contribute effectively to a highly collaborative, fast-paced team.
Proficiency with Microsoft 365, including SharePoint, Teams, Outlook, Word, Excel, and PowerPoint; familiarity with Webex or similar conferencing platforms, spreadsheets, and databases.
Aptitude and enthusiasm for learning technologies including Learning Management Systems (LMS), cyber ranges, simulation platforms, and other digital training environments.
Practical familiarity with AI-powered tools and willingness to explore emerging AI capabilities responsibly for research, content development, data analysis, troubleshooting, and workflow improvement while maintaining appropriate security, privacy, and accuracy standards.
Working familiarity with cybersecurity concepts and terminology, or demonstrated ability and willingness to acquire this knowledge quickly; advanced cybersecurity expertise is not required.
Ability to meet the requirements for a federal Public Trust position.

Nice To Haves

Experience in training operations, program or project coordination, event management, or technical support.
Familiarity with federal government contracting environments, client expectations, and associated documentation and security requirements.

Responsibilities

Own and update assigned delivery checklists, milestones, action trackers, and readiness records.
Verify course links, schedules, materials, rosters, facilitator resources, platform access instructions, and documented contingencies.
Coordinate routine facilitator practice sessions, readiness checks, and logistical follow-up with team members.
Monitor assigned Webex or in-person training events and help troubleshoot common access, audio/video, materials, or platform issues within approved procedures.
Serve as a first-line contact for facilitators and learners, document incidents, and promptly escalate technical failures to the appropriate specialist.
Support participant communications, attendance tracking, event documentation, and continuity measures during disruptions.
Assist with Webex event setup, announcements, registrations, learner communications, and post-event reconciliation in coordination with event management.
Support approved basic LMS course checks, user access validation, and issue routing.
Maintain current files, naming conventions, version control, SharePoint resources, and the Training Command Center.
Help coordinate user testing, schedules, instructions, access, and structured feedback.
Test course links, user instructions, and routine learner workflows; document defects and verify fixes with responsible owners.
Collect and validate attendance, evaluation, assessment, and delivery data; assist with AAR inputs, routine reports, and Access database updates under review.
Identify repeatable workflow problems and help maintain checklists, templates, SOPs, and job aids.
Participate in cross-training and act as a trained backup for selected events, delivery, and platform-support tasks.
Contribute to shared course quality control, learner service, accessibility awareness, and continuous improvement.