Training Supervisor (Youth & Family Services)

County of Mecklenburg, NC•Charlotte, NC

8d•$63,080 - $78,850•Onsite

About The Position

The Training Supervisor oversees training and development programs for an assigned area within Mecklenburg County’s Youth and Family Services Division. The role monitors employees who assess training needs, develop and deliver training, and evaluate program performance. The position is based at the County Courts & Office Building, 720 E. 4th Street, Charlotte, North Carolina. The supervisor coordinates work and assigns tasks according to trainers’ experience and knowledge; manages training equipment, budgets, and supplies; and plans and directs staff completing program activities. The role develops and oversees division-wide classes, facilitates training and policy interpretation for applicable local, State, and Federal programs, and helps ensure policies are followed in the issuance and redetermination of benefits, including through training, hearings, and appeals. The supervisor also assesses training needs, evaluates program effectiveness, solicits stakeholder feedback, and develops or obtains instructional materials and alternative training methods when expected improvements are not achieved. The position requires at least six years of progressively responsible training experience and a bachelor’s degree in training, education, human services, sociology, psychology, business, or a related field. A combination of relevant education and experience is accepted. Supervisory experience, Child Welfare experience, and knowledge of Child Welfare Policies and Procedures are preferred. The role requires advanced knowledge of Microsoft Office, particularly Word and PowerPoint, as well as training, adult learning, e-learning, project management, analytical, communication, and collaboration capabilities. This is an exempt, salaried position with a stated salary range of $63,080 to $78,850. Pay depends on education, skills, experience, and internal equity. The work environment is an office setting with moderate noise.

Requirements

At least six years of progressively responsible training experience.
Bachelor’s degree in training, education, human services, sociology, psychology, business, or a related field; a combination of relevant education and relevant experience is accepted.
Knowledge of principles, practices, methods, and theories of training and employee programs.
Knowledge of adult learning theories and training and development principles, practices, and methods.
Knowledge of e-learning and other technological solutions, and ability to use these platforms to develop and deliver training effectively.
Strong project management and organizational skills to plan, prioritize, multitask, and independently execute projects or tasks with specific deadlines while remaining flexible.
Excellent analytical and research skills, including collecting, developing, assessing, and combining information and recommendations from diverse sources.
Strong critical and creative thinking skills to assess and resolve problems using sound judgment consistent with applicable standards, practices, policies, procedures, regulations, and laws.
Ability to adapt effectively to major changes in work responsibilities or environment, including new structures, processes, requirements, or cultures.
Ability to build strategic partnerships across areas, teams, departments, units, or organizations to help achieve business goals.
Ability to identify issues, problems, and opportunities; compare information from different sources; draw conclusions; select effective courses of action; and act consistently with available facts, constraints, and probable consequences.
Ability to delegate decision-making authority or task responsibility appropriately.
Ability to work cooperatively and maintain good working relationships.
Ability to communicate clearly through varied media to individuals or groups in ways that engage audiences and support understanding and retention.
Ability to plan and support the development of individuals’ skills and abilities for current or future roles.
Ability to set and monitor goals, work to meet or exceed them, and support continuous improvement.
Ability to encourage innovative approaches and facilitate workplace change.
Ability to present ideas effectively to individuals or groups and tailor presentations to audience characteristics and needs.
Advanced knowledge of computer applications, including Microsoft Office, particularly Word and PowerPoint.
Must be able to perform essential functions satisfactorily, with or without reasonable accommodation.

Nice To Haves

Supervisory experience.
Knowledge of Child Welfare Policies and Procedures.
Child Welfare experience.

Responsibilities

Assist in selecting training tools and training delivery mechanisms.
Coordinate departmental workflow and assign tasks based on trainers’ experience and knowledge.
Design assessments to measure training program performance and collect data.
Manage training equipment, budgets, and supplies.
Facilitate training and policy interpretation for applicable local, State, and Federal programs.
Ensure applicable policies are followed in the issuance and redetermination of benefits through training, policy interpretation, hearings, and appeals.
Plan, direct, and coordinate staff involved in program activities.
Develop and oversee division-wide training classes for managers, supervisors, and/or employees.
Solicit stakeholder feedback and input to provide consultation and recommend necessary intervention services.
Monitor, evaluate, or record training activities and program effectiveness.
Assess training needs through surveys, employee interviews, focus groups, or consultation with managers, instructors, or customer representatives.
Develop alternative training methods when expected improvements are not seen.
Organize and develop, or obtain, training procedure manuals, guides, course materials, handouts, and visual materials.
Present information using a variety of instructional techniques or formats.