Training Supervisor (Youth & Family Services)

Mecklenburg County•Charlotte, NC

6d•Onsite

About The Position

The Training Supervisor oversees training and development programs for an assigned area within Mecklenburg County’s Youth and Family Services Division. The role monitors employees who assess training needs, develop and deliver training programs, and evaluate program performance. It is based at the County Courts & Office Building, 720 E. 4th Street, Charlotte, NC 28202. The position supports the development and delivery of division-wide training, including training for managers, supervisors, and employees. It manages training resources and coordinates staff work while ensuring training and policy interpretation support compliance with applicable local, State, and Federal programs. The role also gathers stakeholder input, evaluates training effectiveness, and adjusts methods when expected improvements are not achieved.

Requirements

At least six years of progressively responsible training experience.
Bachelor’s degree in training, education, human services, sociology, psychology, business, or a related field; a combination of relevant education and relevant experience is accepted.
Knowledge of training and employee-program principles, practices, methods, and theories.
Knowledge of adult learning theories and training and development principles, practices, and methods.
Knowledge of e-learning and other technological solutions, and ability to use these platforms to develop and deliver training.
Strong project management and organizational skills, including planning, prioritizing, multitasking, and independently completing work to deadlines while remaining flexible.
Strong analytical and research skills, including collecting, developing, assessing, and integrating information and recommendations from varied sources.
Strong critical and creative thinking skills to assess and resolve issues using information, advice, judgment, and applicable standards, policies, procedures, regulations, and laws.
Advanced knowledge of computer applications, including Microsoft Office, specifically Word and PowerPoint.
Ability to demonstrate adaptability, build partnerships, make decisions, delegate responsibility, collaborate, communicate effectively, develop others, drive results, facilitate change, and deliver formal presentations.

Nice To Haves

Supervisory experience.
Knowledge of Child Welfare Policies and Procedures.
Child Welfare experience.

Responsibilities

Assist in selecting training tools and delivery mechanisms.
Coordinate departmental workflow and assign tasks based on trainers’ experience and knowledge.
Design assessments to measure training program performance and collect data.
Manage training equipment, budget, and supplies.
Facilitate training and interpret policies for applicable local, State, and Federal programs.
Ensure applicable policies are followed in benefits issuance and redetermination through training, policy interpretation, hearings, and appeals.
Plan, direct, and coordinate staff completing program activities.
Develop and oversee division-wide training classes for managers, supervisors, and/or employees.
Solicit stakeholder feedback and provide consultation and recommendations for intervention services.
Monitor, evaluate, or record training activities and program effectiveness.
Assess training needs using surveys, employee interviews, focus groups, and consultation with managers, instructors, or customer representatives.
Develop alternative training methods when expected improvements are not achieved.
Organize, develop, or obtain training procedure manuals, guides, course materials, handouts, and visual materials.
Present information using a variety of instructional techniques and formats.