Social Services Specialist (Youth & Family Services)

Mecklenburg County•Charlotte, NC

4d•Onsite

About The Position

The Social Services Specialist works in Mecklenburg County’s Youth and Family Services Division, part of the Department of Child, Family and Adult Services. The role provides a positive environment for children, parents, and siblings to spend meaningful family time together. The specialist observes, documents, and transports children, foster parents, birth parents, and family members during court-ordered supervised visitations, following applicable policy. The role also assesses safety concerns before and during visits and uses conflict-resolution skills to manage challenging situations. The position provides direct assistance to clients to facilitate access to services and service delivery. Depending on the assignment, duties may include transporting clients, collecting information, and providing general customer service. The work schedule is Tuesday through Friday, 11:00 a.m. to 8:00 p.m., and Saturday, 8:00 a.m. to 5:00 p.m. The position is located at 3205 Freedom Dr, Charlotte, NC 28208. The hourly salary range is $25.53 to $28.24. This is a non-exempt hourly position.

Requirements

At least two years of experience in a related field.
High school diploma or G.E.D.; a combination of relevant education and relevant experience is accepted.
Valid North Carolina or South Carolina driver's license.
County Driving Privileges.
Knowledge of customer service, modern office practices, procedures and equipment, social service programs, community resources, and computer programs.
Skill in maintaining confidentiality of files and case information, documentation, professional communication, empathy, active listening, and problem solving.
Ability to assimilate and apply new job-related information, collaborate effectively, build trust, manage time and resources, and use data-entry and computer applications at an intermediate level.

Nice To Haves

At least two years of experience working with children and families in various settings.
Experience in daycare, child-care settings, or social services roles involving children.
Ability to manage significant local and out-of-county travel, including safely transporting children to visitations and scheduled appointments.

Responsibilities

Observe and document court-ordered supervised visitations according to policy.
Transport children, foster parents, birth parents, and family members during supervised visitations.
Assess safety concerns before and during visitations.
Use conflict-resolution skills to manage challenging situations.
Provide direct assistance to clients to facilitate access to services and service delivery.
Depending on assignment, transport clients, collect information, and provide general customer service.
Assist with data entry, file maintenance, and copying client information.
Communicate daily with the public.
Explain services clearly and effectively to clients.
Maintain up-to-date knowledge of available resources.
Prepare reports as needed.
Maintain records of services provided and contacts with clients.
Schedule appointments as necessary.