Training Specialist

HEALTHSTREAM INC•Nashville, TN

10d•$61,712 - $80,000•Hybrid

About The Position

The Training Specialist is responsible for delivering engaging, effective training that equips customers and HealthStream employees with the knowledge, skills, and confidence needed to effectively use their HealthStream software solutions. This role provides training across the customer journey, including initial 1:1 and group virtual sessions, refresher webinars, and onsite engagements. In addition, the Training Specialist collaborates with key HealthStream stakeholders to design, develop, and maintain training programs and materials that evolve with product functionality and audience needs.

Requirements

Bachelor’s degree in nursing, education, instructional design, communications, business, biology, healthcare, or a related field preferred; equivalent combination of education and experience may be considered.
Registered Nurse preferred for roles supporting clinical solutions; other relevant clinical or healthcare experience may be considered.
Experience in software training, customer education, clinical education, instructional design, or a related training role.
Experience within the healthcare industry, including clinical education or staff development, is a plus.
Previous experience administering a Learning Management System (LMS) and using Salesforce or a similar CRM platform is a plus.
Working knowledge of adult learning theory and instructional design principles.
Must have or be willing to acquire a working knowledge of HealthStream platform and content products, from both the administrator and end-user levels.
Proficiency in Microsoft Office and Learning Management System (LMS) platforms.
Professional level verbal and written communication skills.
Outstanding presentation and facilitation skills across virtual, onsite, 1:1, and group training settings.
Working knowledge of Salesforce or a similar CRM platform to prepare for and document training engagements.
Instructional design skills, including development and maintenance of learning materials.
Technical acumen to support development of an in-depth understanding of assigned products/solutions.
Proactively and creatively analyze training needs and define effective learning solutions that align with customer and organizational goals.
Function independently and use critical thinking to plan, deliver, and continuously improve training programs.
Effectively interact and build relationships at various levels of customer and internal organizations.
Present information effectively to audiences ranging from individual learners to large groups, across virtual, onsite, 1:1, and group settings.
Collaborate as part of a cross-functional team to develop and maintain accurate, current training content.
Coach and support the onboarding and ongoing development of other training team members.
Adapt to changes in product, process, or strategy in a fast-paced, innovative environment.
Willingness to learn a variety of HealthStream platforms and products, and to commit to ongoing learning to maintain competence in assigned products/solutions.
Results oriented, with a customer-centric mindset.
High degree of integrity, professionalism, and the ability to establish credibility both internally and externally to the organization are important attributes needed for this position.
Travel 25-60%, staying overnight as needed to meet customer and internal company needs.
Accountability - Taking responsibility for one’s actions and the consequences that result from those actions.
Communication & Positive Presence - Listening attentively and respectfully; expressing thoughts and ideas effectively and concisely—both verbally and in writing. Exhibiting a pleasant attitude.
Collaboration - Cooperating and working effectively with others in the pursuit of common goals.
Critical Thinking - Using sound judgment, logic, and common sense to identify efficient and effective ways of approaching problems or new initiatives.
Adaptability - Being flexible and continuing to function effectively during times of change.
Continuous Improvement - Keeping an open mind; seeking new ideas and ways of doing things in order to streamline processes and increase client/customer satisfaction.
Planning & Organizing - Appropriately prioritizing activities, scheduling time, and utilizing resources in order to complete tasks in an efficient and timely manner.
Work Ethic - Setting high standards for one’s work; taking care to ensure all aspects of work are completed accurately.
Customer Service - Treating clients/customers with a high level of respect and taking action in order to meet or exceed expectations and resolve problems.
Facilitation - Effectively engages adult learners, manages group dynamics, encourages participation, and adapts delivery based on learner needs.
Instructional Design & Learning Agility - Applies adult learning and instructional design principles to develop and continuously improve effective learning experiences.
Product & Technical Acumen - Develops and maintains a strong understanding of assigned software solutions and effectively translates product functionality into meaningful learning experiences.
Customer Focus - Provides a professional, responsive, and learner-centered customer experience while maintaining appropriate boundaries between training and other customer-facing functions.

Nice To Haves

Experience within the healthcare industry, including clinical education or staff development, is a plus.
Previous experience administering a Learning Management System (LMS) and using Salesforce or a similar CRM platform is a plus.

Responsibilities

Adhering to all HealthStream security policies, procedures, and assigned training.
Delivering engaging, product-focused virtual and onsite training to HealthStream customers and employees.
Designing learner-centered training that applies adult learning principles and best practices to promote engagement and retention.
Reviewing and updating training content regularly to ensure accuracy and alignment with product releases, process changes, and learner needs.
Tracking training activity, attendance, and customer and internal feedback to continuously improve delivery and content.
Maintaining records of customer training activities to ensure service continuity across all departments.
Collaborating cross-functionally with Sales, Implementations, Customer Success, and other internal teams to align training with customer needs and timelines and support a seamless training experience.
Conducting or participating in product demonstrations and assisting sales team(s) as needed.
Assisting with onboarding new training team members, as requested, by sharing product knowledge, training processes, and facilitation best practices.
Performing other duties and responsibilities as determined by Manager.