Training Specialist

sermetro • Detroit, MI

18d • Onsite

About The Position

The Training Specialist works with Career Coaches and the Lead Career Coach to ensure participant training opportunities are completed accurately and on time. The role serves as a liaison among customers and training providers, supports case management, monitors participants’ progress, and maintains complete and accurate records. The position is based at the Detroit At Work Career Center at 9301 Michigan Avenue, Detroit, Michigan.

Requirements

• Graduation from an accredited four-year college or university.
• Knowledge of career-development and case-management principles, objectives, standards, methods, program policies, and procedures.
• Interpersonal skills to communicate effectively and build professional relationships with training providers, assess customer needs, and assist with case-management activities.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Access.
• Computer skills to maintain required documentation and access information on the Internet.
• Ability to make frequent visits to customers’ homes and training-provider sites.
• Mental ability to handle pressures related to meeting placement goals and working with multiple individuals from diverse backgrounds and varying levels of need.
• Valid Michigan Driver’s License.
• Reliable means of transportation and willingness to work a flexible schedule.

Nice To Haves

• Experience in career planning, placement, employment, training, or a related field is preferred.

Responsibilities

• Serve as a liaison between customers and training providers.
• Ensure training documents are accurate, upload them to Launchpad, and create required events and ITAs.
• Develop and maintain working relationships with customers, Career Advisors, and training agencies to identify and appropriately resolve concerns or barriers to successful program completion; make referrals as needed.
• Conduct follow-up activities to monitor customers’ progress during training and after they achieve their educational goals, and maintain related documentation.
• Stay informed about changes to WIOA training requirements and current labor-market and occupational trends.
• Manage a comprehensive caseload and ensure case records are documented accurately.
• Maintain a tracking system for enrollment, retention, and participant progress, and prepare activity reports as required.
• Maintain case reporting in MIS systems and customer files.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time