Training Specialist

211 Palm Beach•Lantana, FL

About The Position

The Training Specialist supports organizational excellence at 211 Palm Beach/Treasure Coast by ensuring staff—particularly Resource Center and program teams—have the knowledge, skills, and confidence to provide high-quality, compassionate service. The role designs and facilitates training, administers onboarding and refresher training, provides individualized coaching and performance support, maintains learning documentation, tracks funder-required training compliance, and ensures staff competency and readiness. The Training Specialist manages training operations, including scheduling, documentation, record uploads, reporting, learning systems, and preparation of materials. The role evaluates training effectiveness and collaborates with leadership to keep content aligned with current practices, agency policies, funder expectations, and accreditation standards. It also provides occasional Resource Center coverage to maintain firsthand knowledge of services and client needs, and is cross-trained to support quality improvement duties.

Requirements

High school diploma or equivalent required; an equivalent combination of education, training, and relevant work experience may be considered.
Experience in the human services field required.
Successful completion of the Resource Center training class, or ability to complete it upon hire.
Strong presentation and communication skills, with the ability to engage diverse learners.
Ability to establish rapport and build trust with staff, volunteers, and community partners.
Strong analytical and organizational skills, including the ability to interpret performance data.
Demonstrated professionalism, initiative, and sound judgment.
Proficiency with Microsoft Office Suite and training software platforms.
Commitment to reliability, punctuality, and teamwork.
Local and national background clearance required.

Nice To Haves

Bachelor's degree in a related field preferred.
Experience in training design, facilitation, staff development, or a related field preferred.
Familiarity with community resources preferred.
Bilingual in English and Spanish or English and Creole is a plus.

Responsibilities

Facilitate new-hire onboarding and training, refresher training, and monthly Q&A forums.
Provide individual coaching, performance support, and follow-up training based on staff development needs.
Assist with training logistics, facilitation, and communications.
Develop and update training curricula, manuals, materials, and LMS content to reflect current practices and funder requirements.
Create training certificates and related documentation.
Review feedback and quality assurance findings to revise content and develop targeted, skill-based training.
Maintain and upload attendance and training records in designated systems.
Monitor and respond to training-related email inquiries.
Track funder-required training compliance and follow up on staff completion.
Monitor training needs related to corrective action plans and retraining requirements.
Maintain training calendars, communications, and monthly training schedules.
Collaborate with the Training and Quality Improvement Manager on training-related special projects to ensure alignment with accrediting body standards.
Prepare monthly training compliance reports and quarterly training feedback summaries.
Maintain monthly summaries of training delivered, participation, performance gaps, and training needs.
Review QI/QA reports for trends and support training responses to identified needs.
Maintain current knowledge of call center processes by occasionally handling calls, texts, chats, or social media contacts, with at least one coverage shift per quarter.
Cross-train to perform quality improvement duties and support quality improvement reviews, scoring, and related initiatives.
Participate in special projects and perform other duties as assigned.