Training Specialist

BCFS Health and Human Services•San Antonio, TX

19h

About The Position

The Training Specialist coordinates, develops, delivers, and evaluates pre-service, ongoing, annual, and specialized training across BCFS Health and Human Services programs and locations. The role translates applicable contracts, grants, federal and state requirements, and agency policies into practical training for employees. In collaboration with program leadership, Compliance, and Quality Assurance, the position supports workforce readiness, accurate training records, audit preparedness, and consistent, high-quality service delivery. The Training Specialist coordinates required and position-specific training, develops curricula and training materials for in-person, virtual, and online formats, tracks completion and compliance, and evaluates training effectiveness. The role also supports new program launches and operational changes, provides training documentation for reviews and audits, and travels to program locations as needed. A flexible schedule, including occasional evenings or weekends, may be needed to meet training and operational requirements.

Requirements

Bachelor’s degree in education, human services, organizational development, human resources, social or behavioral sciences, or a related field.
Three years of experience in training, staff development, or related program operations.
Knowledge of adult learning principles, instructional design, and effective facilitation methods.
Ability to interpret contractual, grant, regulatory, and agency training requirements and translate them into clear instructional materials.
Strong organizational, written communication, presentation, and interpersonal skills, including ability to coordinate with geographically dispersed teams.
Proficiency with Microsoft Office, virtual training platforms, learning management systems, and electronic training records.
Ability to manage multiple priorities, evaluate training outcomes, work independently, and collaborate across departments.
Ability to travel to BCFS program locations as needed.
Ability to work a flexible schedule, including occasional evenings or weekends.
Meet applicable employment screening, background check, and work eligibility requirements; pass pre-employment and random drug screens and criminal background checks.
Maintain a valid driver’s license.
Applicants must be authorized to work for any employer in the United States; visa sponsorship is not available.

Nice To Haves

Relevant trainer certifications are preferred but not required.
Experience with learning management systems and instructional design.
Experience with government-funded health and human services programs.
Experience delivering adult learning and tracking compliance requirements.

Responsibilities

Coordinate and deliver required pre-service and position-specific training in accordance with contracts, grants, licensing standards, and BCFS policies; verify completion before staff independently perform duties requiring the training.
Develop and provide ongoing, annual, refresher, and specialized training in response to contract and grant requirements, operational changes, staff development needs, compliance findings, or corrective action plans.
Collaborate with Program Directors, Compliance, and Quality Assurance to identify training requirements, establish training plans, and ensure deadlines and competencies are met.
Maintain and update training matrices for assigned programs, including required topics, frequency, target audiences, deadlines, and completion evidence.
Design, update, and deliver standardized curricula, presentations, learning guides, and assessments using adult learning principles; review core materials at least annually.
Develop and communicate training calendars that accommodate multiple locations, program schedules, and staff shifts.
Assign and track learning through the agency learning management system or approved training database; maintain complete, accurate, confidential, and audit-ready attendance records, certificates, and assessment results.
Monitor overdue training and coordinate remediation with supervisors; support the agency goal of at least 95% on-time completion of required ongoing training.
Provide monthly training compliance reports and quarterly summaries of completion rates, gaps, training effectiveness, and recommended improvements to leadership.
Evaluate training effectiveness using knowledge checks, participant feedback, and relevant performance indicators, and revise training as needed.
Coordinate training for new program launches, contract changes, expansions, and urgent operational needs.
Assist with grant monitoring, licensing reviews, audits, and corrective action follow-up by providing training documentation and technical assistance.
Maintain confidentiality of personnel and participant information and comply with BCFS professional, ethical, safety, and conduct standards.
Travel to BCFS program locations as needed to conduct training and support site-based learning.
Comply with applicable agency policies and federal, state, licensing, and contractual requirements; meet employment screening, background check, and work eligibility requirements.
Maintain a valid driver’s license and pass pre-employment and random drug screens and required criminal background checks.
Perform other duties as assigned.