Training Specialist

BCFS Health & Human Services•San Antonio, TX

About The Position

The Training Specialist coordinates, develops, delivers, and evaluates pre-service, ongoing, annual, and specialized training across BCFS Health and Human Services programs and locations. The role translates applicable contracts, grants, federal and state requirements, and agency policies into practical training for employees. In collaboration with program leadership, Compliance, and Quality Assurance, the Training Specialist supports workforce readiness, accurate training records, audit preparedness, and consistent, high-quality service delivery.

Requirements

Bachelor’s degree in education, human services, organizational development, human resources, social or behavioral sciences, or a related field.
Three years of experience in training, staff development, or related program operations.
Knowledge of adult learning principles, instructional design, and effective facilitation methods.
Ability to interpret contractual, grant, regulatory, and agency training requirements and translate them into clear instructional materials.
Strong organizational, written communication, presentation, and interpersonal skills, including the ability to coordinate with geographically dispersed teams.
Proficiency with Microsoft Office, virtual training platforms, learning management systems, and electronic training records.
Ability to manage multiple priorities, evaluate training outcomes, work independently, and collaborate across departments.
Meet applicable employment screening, background check, and work eligibility requirements.
Pass a pre-employment drug screen and random drug screens throughout employment.
Maintain a valid driver's license and pass pre-employment and all criminal background checks.
Applicants must be authorized to work for any employer in the United States; visa sponsorship is not available.

Nice To Haves

Relevant trainer certifications.
Experience with learning management systems, instructional design, and government-funded health and human services programs.
Experience delivering adult learning and tracking compliance requirements.

Responsibilities

Coordinate and deliver required pre-service and position-specific training in accordance with applicable contracts, grants, licensing standards, and BCFS policies, and verify completion before employees independently perform duties requiring the training.
Develop and provide ongoing, annual, refresher, and specialized training in response to contract and grant requirements, operational changes, staff development needs, compliance findings, and corrective action plans.
Collaborate with Program Directors, Compliance, and Quality Assurance to identify training requirements, establish training plans, and ensure deadlines and required competencies are met.
Maintain and update a training matrix for assigned programs that identifies required topics, frequency, target audiences, deadlines, and evidence of completion.
Design, update, and deliver standardized curricula, presentations, learning guides, and assessments using adult learning principles across in-person, virtual, and online formats; review core materials at least annually.
Develop and communicate training calendars that accommodate multiple locations, program schedules, and staff shifts.
Assign and track required learning through the agency learning management system or an approved training database, maintaining complete, accurate, confidential, and audit-ready attendance records, certificates, and assessment results.
Monitor overdue training and coordinate timely remediation with supervisors; support the agency goal of at least 95% on-time completion of required ongoing training.
Provide monthly training compliance reports and quarterly summaries of completion rates, identified gaps, training effectiveness, and recommended improvements to leadership.
Evaluate training effectiveness through knowledge checks, participant feedback, and relevant performance indicators, and revise training as needed.
Coordinate training for new program launches, contract changes, expansions, and urgent operational needs to support timely staff readiness.
Assist with grant monitoring, licensing reviews, audits, and corrective action follow-up by providing training documentation and related technical assistance.
Maintain confidentiality of personnel and participant information and comply with BCFS professional, ethical, safety, and conduct standards.
Travel to BCFS program locations as needed to conduct training and support site-based learning.
Work a flexible schedule, including occasional evenings or weekends, to meet operational and training needs.
Comply with agency policies and applicable federal, state, licensing, and contractual requirements.
Meet applicable employment screening, background check, and work eligibility requirements.
Perform other duties as assigned.
Maintain professional and ethical standards of conduct in the BCFS employee handbook, including respect for staff, clients, and community members and compliance with the required dress code.
Pass a pre-employment drug screen and random drug screens during employment.
Provide proof of work eligibility status upon request.
Maintain a valid driver's license and pass pre-employment and other criminal background checks.