TRAINING SPECIALIST

POINT BREEZE CREDIT UNION GROUP•Cockeysville, MD

40d•$29 - $38•Hybrid

About The Position

Point Breeze Credit Union is seeking a full-time Training Specialist to join our Training & Development Team. The Credit Union focuses on providing easy, reliable banking to help members save time and money, driven by a dedicated and engaged team. The Training Specialist will report to the Training & Development Manager and will be responsible for assisting in the development and implementation of learning strategies that support the Credit Union’s goals. This role ensures that essential functions of new and existing personnel are performed in accordance with established policies, procedures, and regulations, and supports the Training & Development Manager by working with department managers to analyze, develop, and implement necessary training programs.

Requirements

Bachelor's Degree
Minimum 3 years of public speaking, training facilitation, and / or coaching experience.
3-5 years experience in curriculum development, design, and implementation.
Excellent interpersonal and communication skills.
Must demonstrate high learning agility and ability to adapt quickly to new tools, processes, and information.

Nice To Haves

Financial Institution training experience, preferred.
One to two years experience working in branch banking role(s), preferred.
PC Proficient, excellent technological skills, preferred.

Responsibilities

Assume responsibility for ensuring the efficient performance of staff through providing effective training and support functions for all training courses; including but not limited to New Hire Training, New Accounts Training, Loan Training, and Relationship Management Trainings.
Prepare and deliver New Hire employee training observations, as applicable.
Create, prepare, update, and maintain all training manuals, support materials, and training aids.
Work with department managers in establishing new training programs and agenda items for training courses, workshops, and the introduction of new products and services.
Create new in-person, virtual, and online training courses / curriculums to be in line with strategic goals / initiatives.
Collaborate with department managers to further develop training, identify training gaps, and create and implement plans as needed.
Collaborate with Subject Matter Experts (SMEs) and Training team to develop new training curriculums, plans, and content.
Conduct New Hire, New Account, Loan, Introduction to Loans, IRA, Business Account, Wire Transfer, and other training sessions, as needed.
Monitor individual employee progress through evaluating performance, administering tests, and providing follow-up training as needed.
Assist with maintaining various training and educational records; prepare related reports, and communicate emerging concerns to the Training & Development Manager.
Assist in recommending seminars and other educational opportunities for staff, enrollment of courses, and the maintenance of employee education records.
Assist as an administrator of the credit union’s Learning Management Software (LMS) programs including adding / removing employees, creating assignments and monitoring completion of assignments.
Assist with the research, implementation, and delivery of self-study programs as well as creating new self-enrollment curriculums, developing and creating training classes using the credit union’s LMS.
Work with department managers on project teams for new product and service implementations; as well as other misc. projects and strategic items.
Assist IT with testing applications, processes, and communications of updates to software.
Assist in maintaining / ordering Training Supplies as needed.
Assist with credit union-wide and staff-specific communications.
Create and maintain electronic system-related documents for all departments of the credit union using appropriate software. Including but not limited to the credit union’s intranet.
Maintain evaluation forms and follow-up for both internal and external training sessions.
Assist with the coordination of Group Morning Meetings and / or training sessions to include the preparation, operation of the video teleconferencing equipment, preparing the employee newsletter and communication to management regarding awards and certificates. Including working with outside vendors to provide ancillary product training.