Training Specialist

MALLORY SAFETY AND SUPPLY LLC • Mukwonago, WI

70d • Onsite

About The Position

Mallory Safety & Supply is currently seeking a Training Specialist to join our ENSA North America team in Mukwonago, Wisconsin. This is a highly collaborative and detail-oriented position responsible for coordinating safety training programs from start to finish. You'll work closely with customers, sales representatives, instructors, operations staff, and business partners to understand training needs, coordinate logistics, schedule instructors, prepare quotes and invoices, and ensure training events are executed successfully. This role requires exceptional communication skills, strong organizational abilities, and the capacity to manage multiple projects simultaneously while maintaining a high level of accuracy. No two days look exactly the same, and success in this role depends on your ability to prioritize, adapt, and follow through on details. This position is primarily office-based and works closely with both onsite and remote team members throughout the organization.

Requirements

• Exceptional written and verbal communication skills
• Strong organizational and time management abilities
• Experience coordinating schedules, projects, events, or multiple priorities simultaneously
• High attention to detail with strong follow-up and accountability skills
• Ability to remain organized and productive in a fast-paced environment with changing priorities
• Strong customer service mindset and professionalism when interacting with customers and internal teams
• Ability to effectively manage multiple tasks while maintaining accuracy and responsiveness
• Proficiency with Microsoft Outlook, Teams, Excel, Lists, SharePoint, and other Microsoft Office applications
• Comfortable learning new software systems and business processes
• Ability to work independently while collaborating effectively with a larger team

Nice To Haves

• Occasional travel opportunities may become available after gaining experience in the role

Responsibilities

• Communicate with customers, sales representatives, and business partners to understand training needs and event requirements
• Coordinate training logistics, including locations, equipment needs, instructor assignments, and customer expectations
• Determine the most appropriate training programs and instructor resources for each customer engagement
• Maintain and manage the instructor training schedule, ensuring accuracy and efficient resource allocation
• Prepare training quotes, proposals, and invoices for customers
• Communicate training details and expectations to instructors, equipment coordinators, and other internal departments
• Partner with the Chief Instructor and Operations Manager on instructor development planning and scheduling
• Provide prompt responses to customer inquiries and last-minute training requests
• Cross-train on the Learning Management System (LMS), including course creation, user setup, and student enrollment activities
• Maintain accurate records, documentation, and scheduling information across multiple projects and training events
• Support continuous improvement efforts to enhance training operations and customer experience

Benefits

• Options for Medical, Dental, and Vision Insurance
• 401(k) with employer match
• Employer-paid Long-Term Disability
• Voluntary Term Life, Accident, and Disability Insurance
• Employee Assistance Program, including financial wellness resources
• 3 weeks of Paid Time Off per year
• 7 paid holidays
• Yearly appraisal and bi-annual reviews
• Employee discounts and Mallory Swag
• Professional development and growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed