Training Specialist

Star Group, LP•Newtown, PA

11d

About The Position

The Training Specialist is responsible for delivering and maintaining learning programs that support business strategy and performance. Reporting to the Sales Training Manager, this role partners with business leaders and subject matter experts across functions to develop learning solutions and train representatives to provide exceptional customer service. The specialist works directly with employees to support their learning and development through in-person and virtual instruction, program evaluation, and training administration.

Requirements

At least 2 years of in-person training experience, with demonstrated superior group presentation skills.
Experience in a customer service environment.
Ability to recognize varying learning styles and design training methods accordingly.
Strong leadership and communication skills, including the ability to influence leaders and facilitate cross-functional teams.
Ability to build strong working relationships with internal customers and positively influence key constituents.
Ability to lead and manage large projects and a portfolio of projects.
Ability to assess training effectiveness.
Proficiency with Mac and PC, and Microsoft Office applications including Excel, Word, PowerPoint, and Outlook.
Valid driver's license and ability to meet the company's motor vehicle policy.
Professionalism and ability to work both independently and as part of a team.
Detail-oriented, focused, flexible, and adaptable approach.
Excellent verbal and written communication, interpersonal, and active listening skills, and ability to interact effectively across departments.
Ability to work in a fast-paced environment while adhering to processes and maintaining attention to detail.

Nice To Haves

Bachelor of Science degree preferred.
Previous experience designing and developing training materials and curricula.

Responsibilities

Acclimate new hires to the business and conduct orientation sessions.
Identify training needs by evaluating employee strengths and weaknesses.
Train new and existing Customer Service Representatives in effective customer service through tailored training programs.
Provide technical and soft skills training to groups with varied backgrounds and education levels.
Document training needs and findings, and develop actionable recommendations to address performance gaps.
Deliver training using structured instructional methods, including classroom, webinar, and video conference formats.
Translate requirements into training that supports superior performance and employees’ career development.
Partner with business leaders and subject matter experts to develop learning solutions for new and existing programs.
Assess training effectiveness and whether employees apply taught skills and techniques in their work.
Evaluate ongoing programs periodically and update them to reflect changes.
Manage training calendars and class registrations through a Learning Management System.
Prepare classroom facilities and training materials, handouts, aids, and manuals.
Carry out other duties as assigned.