Training Specialist

Valeris•Morrisville, NC

5d•Onsite

About The Position

The Oncology Program Trainer plays a key role in strengthening and advancing reimbursement knowledge across the program to support exceptional patient access outcomes. While the program benefits from strong nursing and clinical leadership, this position is focused on enhancing foundational reimbursement expertise across both the RCM and Nurse Navigator teams, including benefit investigations, explanation of benefits (EOB) interpretation, and revenue cycle management (RCM) fundamentals. Using adult learning principles, the Program Trainer will facilitate engaging and effective training programs utilizing manufacturer-provided and client approved materials to build team confidence and capability in reimbursement processes. In addition, the role will proactively identify opportunities for content enhancements and communicate update recommendations to key stakeholders based on learner feedback, program evolution, and changing payer requirements.

Requirements

Bachelor's degree required, preferably in health sciences, business, or a related field
Excellent interpersonal skills, including the ability to quickly develop strong working relationships with others
Excellent communication skills, both verbal and written
Ability to work in a fast-paced, ever-changing environment
5 years of experience required working in or with the pharmaceutical industry
A minimum of 5 years of training roles with experience in delivering didactic content and facilitating adult learning programs
Strong working knowledge of reimbursement fundamentals including benefit investigations, EOB interpretation, and revenue cycle management (RCM) processes
5 years of insurance experience; PACS or CCM preferred
Telephony patient experience required; 5 years preferred
2 to 5 years of Salesforce experience

Nice To Haves

Flexibility to travel as needed is preferred
Candidates who can type at least 35 words per minute with 97% accuracy

Responsibilities

Provide in-person and/or virtual training to program team members using manufacturer-provided and client approved materials
Deliver reimbursement fundamentals training covering benefit investigations, EOB interpretation, and RCM basics for both RCM and Nurse Navigator team members
Support training alignment with manufacturer-provided and client approved content, incorporating or leveraging manufacturer materials where applicable
Communicate training content gaps or update needs to the appropriate client and internal stakeholders, in alignment with manufacturer-provided and client approved content standards
Support the training team in the maintenance and delivery of existing manufacturer-provided and client approved training materials
Update the knowledge management system to ensure it holds the most up-to-date program and reimbursement information
Facilitate new hire training and skills development classes for both RCM and Nurse Navigator populations
Coordinate and deliver reimbursement compliance training updates and skills refresher classes
Track new hire and annual compliance training completion as needed
Provide follow-up for all new hire classes at 30 days and 60 days post training to ensure that skills have transferred to the job
Document areas of concern for all trainees and review results with Training and Development Manager
Pursue ongoing professional development in training delivery through attendance of webinars and meetings for training professionals
Confers with management to gain knowledge of work situations requiring training for employees to better understand changes in policies, procedures, regulations, and technologies
Determines appropriate instructional methods to use in a variety of settings (e.g., group instruction, workshops, individual training)
Selects appropriate manufacturer-provided and client approved training resources and facilitates supplemental exercises such as reimbursement workflow simulations and payer scenario practice
On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
Ensure all SOPs are followed with consistency
Conducts miscellaneous tasks or projects as assigned
Provide in-person and/or virtual training, with enthusiasm and high energy, to program team members using manufacturer-provided and client approved materials

Benefits

Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
Additional health support, including telehealth and Employee Assistance Program (EAP) services
Company match on Health Savings Account contributions
Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
Paid Time Off (PTO) and Sick Leave to support work-life balance
Team members receive nine paid holidays plus two floating holidays
Opportunities for advancement in a company that supports personal and professional growth
A challenging, stimulating work environment that encourages new ideas
Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
A mission-driven, inclusive culture where your work makes a meaningful impact