Training Specialist

Dime Bank•Norwich, CT

13d•$53,138 - $91,722

About The Position

The Training Specialist designs, implements, and evaluates training programs to improve team-member skills. The role identifies training needs, develops instructional materials and curricula, and delivers engaging instruction through multiple formats, with a potential focus on retail banking roles. The trainer is expected to maximize talent and help learners demonstrate measurable improvement in skills, knowledge, and confidence. This position works under the direction of the Chief Human Resources Officer. The role collaborates with retail banking and branch operations leaders and subject matter experts to deliver training across branch locations. It supports continuous employee growth, talent-development initiatives, vendor-managed programs, educational assistance and professional-development programs, training logistics, and related budgeting and recordkeeping. Training must follow standard operating procedures, regulatory guidelines, and learning best practices.

Requirements

Associate degree or equivalent from a two-year college or technical school.
At least 3 years of experience in a financial institution as a teller, personal/universal banker, or assistant manager, or at least 3 years of experience in a field providing the required knowledge, skills, competencies, and abilities; an equivalent combination of education and experience is also accepted.
At least 2 years of experience using COCC Insight banking software, including teller transactions and personal/universal banker account opening, maintenance, and inquiries.
Deep understanding of retail banking procedures, practices, processes, systems, technology, and culture.
Excellent written, verbal, and communication skills for developing and facilitating training.
Strong attention to detail, time-management, and project-management skills, including the ability to work independently and handle multiple priorities.
Ability to remain flexible and adaptable in a rapidly changing environment.
Proven experience creating and facilitating learning or training materials.
Ability to build rapport and relationships across business lines.
Ability to maintain confidentiality and integrity and handle sensitive information appropriately.
Proficiency in Word, Excel, and PowerPoint, and comfort adopting new technology and systems to create and deliver training.
Willingness to travel to branch locations within the bank’s footprint.
Ability to stay current on adult-learning trends.

Nice To Haves

In-person classroom training and virtual training experience.
Blended training experience, including delivering live sessions attended by both in-person and virtual participants.

Responsibilities

Articulate and promote the bank’s mission, vision, and values.
Collaborate with Retail Banking leadership, Branch Operations leadership, and subject matter experts to deliver retail banking training across branch locations.
Coordinate, develop, deliver, and evaluate training for new and existing team members.
Develop team-member skills in alignment with organizational goals, including consultative sales, customer service, banking fundamentals, product knowledge, cross-training, new-hire training, refresher courses, procedural updates, technology changes, system conversions, fraud recognition, and managerial soft skills.
Deliver instructor-led, web-based, and blended instruction in accordance with standard operating procedures, regulatory guidelines, and learning best practices.
Support projects and developmental programs that cultivate, engage, and develop talent at all levels and contribute to a strong talent pipeline.
Host and moderate corporate training sessions; prepare training materials, edit subject-matter-expert materials, record live sessions, schedule training, send invitations and reminders, and complete follow-up.
Apply a consulting, customer-centric, and goal-driven approach to development.
Challenge outdated processes and customer-sourcing methods, champion change, influence others, and recommend improvements that enhance customer experience.
Identify root causes of training and development issues and develop solutions to address performance gaps.
Work with technology partners to learn system functionality and teach others about system changes.
Develop and maintain a Retail training calendar, registration site, and training logistics.
Keep current with Dime Bank policies, procedures, programs, and guidelines to support training needs.
Promote activities consistent with bank policies, procedures, systems, Code of Conduct, Bank Secrecy Act, and applicable state and federal laws and regulations.
Manage and develop training-vendor relationships, evaluate vendor-managed programs, and renew, expand, or modify third-party relationships as appropriate.
Coordinate, process, and maintain records for employee educational and professional-development programs, including CFT, tuition reimbursement, and CT School of Finance & Management.
Participate in the budget process, manage educational invoices, and ensure adherence to budget.