Training Specialist

211 Palm Beach Treasure Coast Inc•Lantana, FL

5d•Onsite

About The Position

The Training Specialist supports organizational excellence by ensuring staff, particularly Resource Center and program teams, have the knowledge, skills, and confidence to provide high-quality, compassionate service. The role designs and facilitates training, manages onboarding and refresher training, provides individual coaching and performance support, and maintains learning records and funder-required training compliance. It also handles training operations such as scheduling, documentation, reporting, maintaining training systems, and preparing learning materials. The Specialist evaluates training effectiveness and works with leadership to keep content aligned with current practices, policies, funder expectations, and accreditation standards. The position periodically covers scheduled shifts in the Resource Center to maintain first-hand knowledge of services and client needs. It is full-time. The office will be temporarily located in Delray Beach for approximately 12–18 months and then move back to Lantana.

Requirements

High school diploma or equivalent required; equivalent combinations of education, training, and relevant work experience may be considered.
Experience in the human services field required.
Successful completion of the Resource Center training class, or ability to complete it upon hire.
Strong presentation and communication skills, including the ability to engage diverse learners.
Ability to establish rapport and build trust with staff, volunteers, and community partners.
Strong analytical and organizational skills, including the ability to interpret performance data.
Demonstrated professionalism, initiative, and sound judgment.
Proficiency with Microsoft Office Suite and training software platforms.
Commitment to reliability, punctuality, and teamwork.

Nice To Haves

Bachelor’s degree in a related field preferred.
Experience in training design, facilitation, staff development, or a related field preferred.
Familiarity with community resources preferred.
Bilingual in English/Spanish or English/Creole is a plus.

Responsibilities

Facilitate new-hire onboarding and training, refresher training, and monthly Q&A forums.
Provide individual coaching, performance support, and follow-up training based on staff skill-development needs.
Assist with training logistics, facilitation, and communication.
Develop and update training curriculum, manuals, materials, and LMS content to reflect current practices and funder requirements.
Create training certificates and related documentation.
Review feedback and quality-assurance findings to revise content and develop targeted, skill-based training.
Maintain and upload attendance and training records in designated systems.
Monitor and respond to training-related email inquiries.
Track funder-required training compliance and follow up on staff completion.
Monitor training needs related to corrective action plans and retraining requirements.
Maintain training calendars, communications, and monthly training schedules.
Collaborate with the Training and Quality Improvement Manager on training-related special projects to ensure alignment with accrediting body standards.
Prepare monthly training compliance reports and quarterly training feedback summaries.
Maintain monthly summaries of training delivered, participation, performance gaps, and training needs.
Review QI/QA reports for trends and support training responses to identified needs.
Maintain current knowledge of call center processes by occasionally answering calls, texts, chats, or social media contacts, with at least one coverage shift per quarter.
Cross-train to perform quality-improvement duties and support quality-improvement reviews, scoring, and related initiatives.
Participate in special projects and perform other duties as assigned.