Training Specialist

PHYSICIANS GROUP SERVICES, PA • Orange Park, FL

12d

About The Position

Coastal Health is seeking an experienced, motivated Front & Back Office Trainer to teach, mentor, and support medical office staff across its locations. The position is an addition to the existing team and requires a strong medical office background and hands-on Medical Assistant experience. The trainer supports employee onboarding and day-to-day workflows, helping staff develop consistent front- and back-office practices. Coastal Health is a growing multispecialty medical group serving Jacksonville and Southeast Georgia, committed to quality patient care and a supportive environment where employees can learn and grow.

Requirements

• Previous experience working in a medical office, with knowledge of both front- and back-office operations.
• Medical Assistant experience required to support back-office training.
• Strong understanding of patient flow, scheduling, clinical workflows, and medical office procedures.
• Excellent communication, organizational, and interpersonal skills.
• A positive, team-oriented attitude and a passion for teaching and supporting others.

Nice To Haves

• Previous training, mentoring, or leadership experience.
• Athenahealth experience.

Responsibilities

• Train and support front- and back-office staff on daily workflows and best practices.
• Assist with onboarding and training new employees.
• Provide hands-on training in front-office functions, including patient check-in and check-out, scheduling, and patient registration.
• Train Medical Assistants on back-office workflows, including rooming patients, taking vital signs, preparing exam rooms, and assisting providers as needed.
• Reinforce proper documentation, patient care procedures, and office protocols.
• Collaborate with office managers and leadership to identify training needs and improve workflow consistency.
• Provide ongoing support and guidance to team members across medical office locations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed