Training Specialist

Veterans Health Administration•Phoenix, AZ

25d•Onsite

About The Position

The Training Specialist works in Education Services at the Carl T. Hayden VA Medical Center in Phoenix, Arizona. The position advises and assists management with identifying training needs, finding training resources, planning and delivering training, and evaluating results. It also develops and manages local functionality and implementation of the Learning Management System (LMS) program. The specialist incorporates applicable Veterans Health Administration, Joint Commission, OSHA, and other accreditation requirements into education programs; interprets policies and regulations; analyzes data and recommends solutions; and participates in planning and administering training programs. The role coordinates contracted, on-site, LMS-based, and staff-led training, and provides guidance to employees and supervisors on training policies, courses, and career development. The specialist manages training budget planning, monitoring, reporting, and expenditure records; develops program statistics and reports; supports facility training coordinators; tracks mentor-trainee practical experience and certification; and reports performance-measure progress to the Director’s Office. The role also surveys training needs, develops training plans and reports, configures appropriate LMS training assignments, trains or supports LMS users and administrators, assists with presentations and classes, and evaluates programs and maintains attendance and completion records. The position is scheduled Monday through Friday, 7:30 a.m. to 4:00 p.m. It is not virtual. The work is generally sedentary, with some standing, bending, carrying light or medium loads, and walking or moving while teaching. Weekend, evening, and night-shift availability is required to ensure training access for employees. Fieldwork may involve travel to meetings and information sources.

Requirements

Meet the individual occupational requirement through qualifying education in education or a related subject area, or qualifying experience.
For the GS-09 position, have one year of specialized experience equivalent to at least GS-07, or qualify through the specified graduate education or education-and-experience combination.
Specialized experience must demonstrate practical knowledge of the subject area and instructional methods and techniques.
Knowledge of computers, common software, databases, hospital-specific systems, and web-based applications.
Knowledge of adult-learning principles and instructional strategies, including curriculum design and sequencing.
Knowledge of instructional systems design for developing and publishing web-based learning materials or online tutorials, and of distance-learning methods and web-based academics.
Knowledge of human-resource programs governing Personal Improvement Plans and Personal Development Plans.
Ability to design, evaluate, and develop employee-development programs, training plans, course methods, materials, and aids.
Ability to provide technical assistance on methods and techniques, assess project performance, and negotiate significant changes to project plans.
Ability to develop, evaluate, and plan programs using available resources to meet Medical Center employee training needs.
Knowledge of Medical Center software packages such as Word, Excel, Access, and PowerPoint.
Ability to independently plan, organize, and prioritize assignments within management-established timeframes.
Ability to relate courteously to internal and external customers, maintain confidentiality of patient and employee information, and work safely in a medical-center environment.
Current federal employees and certain former federal employees applying to this GS-09 position must meet the stated time-in-grade requirement of 52 weeks at GS-07.
U.S. citizenship is required; Selective Service registration is required for males born after December 31, 1959.
Must complete applicable background/security investigation and onboarding requirements and participate in the seasonal influenza vaccination program.
Must serve the applicable one-year probationary period or two-year trial period.
Must be available for weekend, evening, and night-shift duty.

Nice To Haves

Experience in training delivery and instructional design principles.
Experience with program and process improvement and data analysis.
Experience in curriculum development, organization, and instruction.
Professional presentation and facilitation skills.
Customer engagement and service expertise.
Mentoring and coaching abilities.
Extensive working knowledge of the VA system, including TMS, VistA, and related platforms.

Responsibilities

Incorporate VHA, Joint Commission, OSHA, and other accrediting-body training requirements into education programs.
Interpret policies, goals, regulations, and statutes; analyze data, conduct studies, and recommend solutions to complex issues.
Plan, implement, and administer training programs responsive to organizational needs and goals.
Analyze the overall training program, validate local programming and training needs, and support budget planning.
Coordinate contracted off-site courses, on-site courses, LMS offerings, and staff-conducted training.
Identify and communicate available training courses, answer inquiries, explain eligibility and application procedures, and maintain liaison with VACO.
Prepare, review, and monitor the training budget, financial reports, expenditures, obligations, and payment records.
Develop statistical data and reports concerning training resources and program performance.
Serve as a resource and technical authority for facility training coordinators.
Monitor mentor-trainee practical experience hours and certification status, and report progress against Director’s performance measures.
Advise supervisors and employees on policies, procedures, training opportunities, regulations, career development, and special training programs.
Coordinate annual training-needs surveys, provide guidance on survey procedures and training resources, and consolidate results in the training plan.
Design reports for individuals, Care/Service Lines, and Medical Center Management, and link the education curriculum to medical-center mission and strategic directives.
Ensure facility education requirements are set up and managed in TMS, and create appropriate training assignments for local users through assignment profiles.
Train or ensure training for local TMS administrators, instructors, employees, staff, and supervisors; help users access TMS and complete mandatory training.
Assist Service Lines with presentations, in-service training, continuing education, and other classes delivered on the intranet.
Review, analyze, and evaluate courses and programs for quality and effectiveness; maintain attendance records and ensure training completion is recorded.