MGR, TRAINING - LAX, IAH, SFO, or DEN

Compass Group•Chicago, IL

15d•$95,000 - $100,000

About The Position

The Training Manager leads the development, implementation, and execution of training programs across assigned United Airlines operations. The role partners with operational leadership, subject matter experts, and support teams to equip employees with the knowledge, skills, and resources needed to meet operational excellence, service, safety, and client expectations. It oversees training for frontline employees, supervisors, and managers, supports consistency across multiple airport locations, and provides leadership to Training Coordinators. The manager oversees onboarding, compliance, leadership development, operational, and refresher training. Travel is primarily within the assigned region, with additional travel as business needs dictate. The position designs and maintains training materials, evaluates training effectiveness, identifies training gaps, and develops corrective action plans. It ensures training meets company, client, safety, and regulatory requirements while driving engagement, innovation, and continuous improvement across the learning function.

Requirements

At least 5 years of training, learning and development, hospitality operations, or leadership experience.
Experience managing training in a multi-unit environment.
Strong facilitation, coaching, communication, and project management skills.
Ability to influence leaders, drive change, and travel regularly within assigned regions.

Nice To Haves

Bachelor's degree preferred in Training & Development, Hospitality Management, Business, or a related field.

Responsibilities

Lead the planning, coordination, and execution of training programs for assigned United Airlines operations.
Develop and implement annual and ongoing training strategies aligned with business goals, operational performance metrics, and client expectations.
Ensure consistent delivery of orientation, operational procedures, leadership development, refresher, and compliance training.
Evaluate training effectiveness through assessments, observations, performance metrics, audits, and stakeholder feedback.
Identify training gaps and develop corrective action plans to improve employee performance and operational consistency.
Facilitate classroom, virtual, and hands-on field training as needed.
Support new business launches, operational transitions, and implementation of company initiatives.
Maintain training calendars and coordinate scheduling to ensure timely completion of required programs.
Design, develop, and maintain training materials covering operational procedures, safety standards, customer service, compliance, and leadership development.
Partner with operational leaders and subject matter experts to create engaging, relevant, and effective learning solutions.
Develop instructor-led training, hands-on learning experiences, job aids, reference materials, guides, presentations, and digital training content.
Update training materials to reflect operational changes and client expectations.
Ensure training meets company, client, safety, and regulatory requirements.
Monitor completion, effectiveness, and reporting of required training.
Drive innovation, engagement, and continuous improvement across the learning function.
Perform other duties as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance and AD&D
Disability insurance
Retirement plan
Paid time off
Holiday time off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Additional paid and/or unpaid time off may be available in accordance with applicable federal, state, and local laws.